Estimator

Boyd Group Services•Elk River, MN

13d•$46,800 - $80,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, communications, and updates throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works with team members to support the repair facility’s key performance indicators (KPIs) and ensure a successful customer experience.

Requirements

Knowledge of vehicle repairs and OE guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Willingness to complete I-CAR training.
Valid driver’s license.

Nice To Haves

Prior estimator experience; a sign-on bonus is available to experienced estimators.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Way requirements for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s Core Values of Honesty, Integrity, and Respect.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary Daily Pay option.