Estimator

Boyd Group Services•Chicago, IL

20d•$60,000 - $180,000

About The Position

The Estimator provides an exceptional customer experience by preparing vehicle damage estimates and coordinating customers’ repair needs. The role includes assessing vehicle damage, documenting necessary repairs and replacement parts on damage appraisals, and communicating updates to customers and insurance companies throughout the repair process. The Estimator works with the repair-facility team to support customer satisfaction and facility KPIs, while following insurance requirements and the company’s operating procedures.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Valid driver’s license.
Must be willing to complete I-CAR Training.
Awareness of where to look for answers.

Responsibilities

Document customer interactions accurately and update records with relevant details.
Provide customers with accurate, timely information and guide them through the repair process.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support other team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.