Estimator
About The Position
The Estimator provides an exceptional customer experience by creating estimates, coordinating customers’ repair needs, and communicating with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works with all team members to support the repair facility’s KPIs. The position requires knowledge of repairs and OE guidelines, basic computer skills, and compliance with DRP requirements. The Estimator must be willing to complete I-CAR training and hold a valid driver’s license. Physical demands must be met to perform the essential functions of the job; reasonable accommodations may be made for individuals with disabilities.
Requirements
- High school diploma or equivalent.
- Knowledge of repairs and OE guidelines.
- Basic computer skills.
- At least 1 year of experience with DRP compliance.
- Willingness to complete I-CAR training.
- Valid driver’s license.
- Awareness of where to look for answers.
Responsibilities
- Document each customer interaction efficiently and accurately, including pertinent details.
- Provide customers with accurate, timely information and guide them through the repair process.
- Ensure compliance with insurance client requirements, processes, and metrics.
- Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
- Communicate customer requests and needs to appropriate team members.
- Greet customers positively in person and over the phone.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team, as required.
- Support other team members when required.
- Participate in monthly Health & Safety and staff meetings, if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
