Estimator

Boyd Group Services•Roanoke, VA

15d

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customer repair needs, including communication with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works in alignment with other team members to support the repair facility’s KPIs. The position also requires documenting customer interactions, providing timely repair-process updates, following insurance-client requirements and company operating practices, communicating customer needs to appropriate team members, and supporting the team. Duties and responsibilities may change at any time, with or without notice.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Awareness of where to look for answers.
Basic computer skills.
Compliance for DRPs; minimum of 1 year of experience.
Must be willing to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support other team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
Create estimates and coordinate repair needs and communications with customers and insurance companies throughout the repair process.