Estimator
Boyd Group Services•Webster, NY
•$60,000 - $100,000
About The Position
The Estimator provides an exceptional customer experience by preparing vehicle repair estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents necessary repairs and parts replacement on damage appraisals. Estimators work with the full team to support the repair facility’s KPIs and ensure customers receive effective guidance and updates.
Requirements
- High school diploma or equivalent.
- Knowledge of repairs and OE guidelines.
- Basic computer skills.
- At least 1 year of experience with DRP compliance.
- Valid driver’s license.
- Willingness to complete I-CAR Training.
- Awareness of where to look for answers.
Responsibilities
- Document every customer interaction with pertinent details, keeping records accurate and up to date.
- Provide customers with accurate, timely information and guide them through the repair process.
- Comply with insurance client requirements, processes, and metrics.
- Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
- Communicate customer requests and needs to the appropriate team members.
- Greet customers positively in person and by phone.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team as required.
- Support team members when required.
- Participate in monthly Health & Safety and staff meetings if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
- Assess vehicle damage and document required repairs and parts replacement on damage appraisals.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective day one.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
