Estimator

Boyd Group Services • Columbus, OH

1d • $50,000 - $100,000

About The Position

The Estimator provides an exceptional customer experience by preparing vehicle damage estimates and coordinating customers’ repair needs. The role includes documenting damage and necessary repairs or parts replacement, communicating updates to customers and insurance companies throughout the repair process, and working with team members to support the repair facility’s KPIs. The Estimator also follows applicable insurance requirements and company operating practices and participates in team activities and recommended training.

Requirements

• High school diploma or equivalent.
• Knowledge of repairs and OE guidelines.
• Basic computer skills.
• At least 1 year of experience with DRP compliance.
• Willingness to complete I-CAR Training.
• Valid driver’s license.
• Awareness of where to look for answers.

Responsibilities

• Document each customer interaction efficiently and accurately, including pertinent details.
• Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
• Comply with insurance client requirements, processes, and metrics.
• Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
• Communicate customer requests and needs to appropriate team members.
• Greet customers positively in person and by phone.
• Understand required insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support team members when required.
• Participate in monthly Health & Safety and staff meetings, if required.
• Attend training, information sessions, and workshops recommended by the Store Manager.
• Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.

Benefits

• Annual paid time off (PTO) plans.
• Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
• Six paid holidays annually.
• Medical, prescription drug, dental, and vision insurance effective Day 1.
• 401(k) retirement plan with company match.
• Employer-paid short-term disability and life insurance.
• Additional voluntary life insurance.
• Continuing education opportunities.
• Free prescription or non-prescription safety glasses annually.
• Annual voluntary uniform stipend.
• Voluntary daily pay option.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED