Estimator - Collision Repair

TAG Auto Group•Crown Point, IN

10d•Onsite

About The Position

Our team is expanding, and we are looking for an experienced Estimator to join our team. A unique blend of independence, excitement, growth opportunities, and a supportive work culture. We are an employee-centric team and we want you to join us! As our Estimator / Repair Planner you will be responsible for the customer and vehicle from keys to keys. You will be responsible for writing the estimate, building the repair plan right next to the technicians and ensuring that all parts are ordered, and the schedule is being maintained.

Requirements

3+ years of collision estimating or repair planning experience
Advanced working knowledge of collision repair processes, including repair-vs-replace decisions, R&I/R&R operations, and labor time guides
Demonstrated proficiency writing complete repair plans in CCC One — not just familiarity with the system
Experience researching and applying OEM repair procedures
Working understanding of ADAS calibration requirements and post-repair scanning
Experience writing and defending supplements to insurance carriers
Valid driver's license and an insurable driving record
Strong written and verbal communication — you can explain a supplement to a customer and hold a line item with an adjuster
Ability to manage a full pipeline of vehicles simultaneously in a high-volume shop
Ability to do consistent physical activity reach below and above shoulder level, kneeling, bending, and squatting, and lift objects over 50lbs

Responsibilities

Greet customers, conduct thorough walkarounds, and set realistic repair timeline expectations
Complete authorization paperwork and verify customer and insurance information
Document damage to standard: VIN, odometer, damage points, and pre-existing conditions
Identify visible and hidden damage, distinguish structural from cosmetic, and flag safety system components (airbags, sensors, cameras)
Oversee disassembly and ensure complete teardown before the plan is finalized
Research and incorporate OEM repair procedures, including ADAS calibration requirements, aluminum and exotic material considerations, and EV safety protocols
Build complete repair plans in CCC One — parts specifications, R&I and R&R operations, sublet, paint and refinish materials, and labor times
Evaluate frame and unibody damage and update the assessment as teardown progresses
Order parts and verify availability, lead times, and accuracy against the repair plan
Apply OEM/aftermarket/recycled guidelines and manage backorders and vendor communication
Build production schedules that align with parts delivery and shop capacity
Track repair milestones daily, identify bottlenecks early, and escalate parts and production conflicts to the GM
Serve as primary point of contact with carriers; meet DRP requirements and documentation standards
Write and justify supplements, submit them, and track approvals
Manage deductibles, insurance checks, and EFT payments
Confirm post-repair diagnostic scans and complete quality inspection against the repair plan
Walk the customer through completed repairs, warranty terms, and care instructions