Estimating & Inside Sales Manager

ASSA ABLOY•Montgomery, AL

1d•Onsite

About The Position

The Estimating & Inside Sales Manager leads Norshield Architectural Security Products’ Estimating and Inside Sales teams while supporting customer development, business growth, and continuous improvement. The role applies technical and commercial expertise to strengthen the quoting process, build customer relationships, and help the teams proactively identify opportunities and solve customer challenges. It is performed onsite Monday through Friday in Montgomery, Alabama, and is classified as exempt (salaried). The annualized salary range is $100,000 to $150,000; final pay depends on experience, skill level, and other qualifications. The manager oversees inside sales and estimating activities, develops employees, and establishes consistent practices for customer engagement, quote follow-up, pricing, proposals, and opportunity management. The role works closely with Sales, Engineering, Operations, Production, and Customer Success to align estimates with tested products, certifications, business goals, and project timelines. It also serves as a technical point of contact during project development and pre-bid discussions, including for customers, architects, and contractors. The position leads development of the estimating platform, including the transition from Excel-based processes to a more scalable and standardized system. It monitors commercial and estimating performance, ensures compliance with applicable processes and standards, and participates in customer meetings, product testing, conferences, industry events, and other business development activities as needed.

Requirements

Minimum of 10 years of relevant experience in estimating, engineering, project management, or a related technical or construction field.
Prior experience leading, coaching, or mentoring a commercial team.
Ability to manage multiple priorities in a fast-paced environment.
Strong understanding of blueprint reading, technical specifications, and applicable building and security code requirements.
Demonstrated experience interfacing directly with customers, architects, and contractors at the project-development level.
Advanced proficiency in Excel and Microsoft Office.
Excellent written and verbal communication skills and demonstrated ability to build relationships across all levels of an organization.
Willingness and ability to travel periodically for product testing, industry conferences, and business development activities.

Nice To Haves

Bachelor of Science in Architecture, Engineering, or Construction Management; equivalent experience will be considered.
Experience developing or improving estimating tools or platforms.
Working knowledge of AutoCAD/CAD and value engineering principles.
DoD, DoS, or DHS security clearance.

Responsibilities

Lead the inside sales function and ensure inquiries, opportunities, and follow-up activities are handled effectively and professionally.
Coach and develop team members in technical knowledge, customer communication, sales skills, and overall effectiveness.
Build a proactive, customer-focused culture centered on identifying opportunities, solving customer problems, and developing long-term relationships.
Partner with Sales to identify new customers, projects, markets, and business development opportunities.
Establish consistent processes for following up on quotes and open opportunities.
Engage customers, architects, contractors, and other stakeholders in early project discussions and the pre-bid process.
Qualify and prioritize opportunities based on customer needs, technical fit, timing, probability of success, and business potential.
Develop relationships with existing customers and identify opportunities to grow current accounts.
Monitor the sales and estimating pipeline for stalled opportunities, trends, follow-up needs, and additional customer engagement opportunities.
Help establish and monitor commercial metrics, including quote volume, quote-to-order conversion, turnaround time, pipeline activity, customer follow-up, and win/loss trends.
Lead, coach, and develop the Estimating team, ensuring accuracy, consistency, and efficiency in quoting.
Review project specifications and drawings to determine product applicability, constructability, and compliance with certified and tested configurations.
Coordinate with ASSA ABLOY Sales and Norshield Engineering and Operations to align estimates with tested products and available certifications.
Lead continued development of the estimating platform, transitioning Excel-based processes toward a more scalable and standardized system.
Serve as a technical point of contact for customers, architects, and contractors during project development and the pre-bid process.
Review and approve estimates for complex, high-value, or escalated projects.
Establish best practices for pricing strategy, proposal quality, and customer communication.
Track estimating performance, including quote volume, hit rate, turnaround time, and accuracy.
Partner with Sales, Engineering, Production, and Customer Success to align estimates with business goals and project timelines.
Ensure compliance with internal processes, applicable codes and standards, government regulations, corporate policies, and the ASSA ABLOY Code of Conduct.
Participate in customer meetings, product testing, conferences, industry events, and other business development activities as needed.
Contribute to a culture of safety, collaboration, continuous improvement, and customer-first service.
Perform other duties and special projects as assigned.