Esthetician

Arch Amenities Group•Racine, WI

About The Position

The Esthetician provides cosmetic spa services, including facials, waxing, and body treatments. The role customizes treatments to guests’ current skin conditions, checks for contraindications, performs services within the scope of current licensure, and maintains guest comfort and satisfaction throughout each service. The Esthetician also maintains product knowledge, answers guest questions, recommends products and other spa treatments, and keeps client cards and treatment notes when appropriate. The position follows Arch Amenities Group policies, service and brand standards, and assigned schedules. It includes maintaining clean, properly prepared work areas and equipment, completing side work, attending scheduled meetings and professional training, reporting incidents and product needs to management, and performing other duties as assigned. The role requires availability while the facility is open, which may include nights, weekends, and holidays. This is a non-exempt position in Spa Operations reporting to the General Manager. Work conditions may include exposure to odors, fumes, and vibrations. The job involves frequent sitting or standing, hand use, communication, and visual tasks; occasional stooping, kneeling, crouching, crawling, and lifting or carrying up to 50 pounds; and the physical abilities listed in the posting. The employee may frequently exert up to 20 pounds of force and occasionally lift or move up to 25 pounds.

Requirements

High school diploma or GED.
Valid state esthetics license or other credentials required by the state.
Previous esthetic experience.
Customer service experience, preferably in a spa.
Ability to build rapport with guests and explain treatments and services.
Excellent customer service skills and work ethic.
Ability to work efficiently, stay organized, and handle a variety of duties simultaneously.
Energetic, enthusiastic, and motivational approach.
Professional manner, discretion, and appearance.
Good verbal and written skills.
Strong team-player skills.
Comfort with recommending products.
Availability when the facility is open, potentially including nights, weekends, and holidays.
Ability to perform the listed physical tasks and meet the stated light-work requirements.
Ability to operate the tools and equipment listed in the posting.

Responsibilities

Provide facials, waxing, and body services according to service guidelines and guest expectations.
Customize treatments based on guests’ current skin conditions and assess contraindications before providing services.
Perform treatments on the spa services menu within the scope of current licensure.
Meet guests’ needs throughout services and use universal precautions.
Clean and disinfect equipment daily, and keep work areas clean and set according to procedures.
Maintain current knowledge of spa services and products, including product ingredients and benefits.
Answer guest questions professionally and knowledgeably; recommend products for home use and other beneficial spa treatments.
Begin and end treatments on time and work assigned schedules, arriving and departing on time.
Inform the Spa Director or other management personnel about product needs.
Create and maintain client cards and treatment notes when appropriate.
Complete assigned side work and attend scheduled meetings and professional training.
Report incidents and accidents to a member of the management team.
Follow Arch Amenities Group policies, mission and values, standards, expectations, and brand standards.
Perform other duties as assigned.