Esthetician (On-Call)

Tommy Bahama Miramonte Resort & Spa•Indian Wells, CA

6d•Onsite

About The Position

The Esthetician is responsible for providing expert skin care treatments and knowledge appropriate for each guest. This role involves performing facials, hand treatments, and depilatory waxing while also providing personalized skin care product recommendations. The ideal candidate will have a warm personality, be attentive, presentable, and committed to delivering high levels of customer service. They will collaborate with clients to understand their needs, recommend tailored services and products, and ensure a positive and relaxing experience.

Requirements

Excellent communication and listening skills.
Ability to work under pressure.
Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
Must be flexible in working hours, including weekends, evenings and holidays.
Knowledge of cosmetics and aromatherapy.
Proficient in performing skin care treatments for hand, foot, neck shoulders and décolleté.
Proficient in advising client on personal skin care.
High School graduate.
Valid CA cosmetology License clinical training hours completed.
Ability to communicate well with guests and all staff.
Previous experience.
Knowledge of chemical cleaning agents and operation of various cleaning equipment.
Ability to extend arms, scrub, bend, stoop, stand, and walk for extended periods of time.
Ability to understand and follow directions, and perform job functions with limited supervision.

Nice To Haves

Previous experience in a Resort setting.
Previous experience in guest service.

Responsibilities

Perform facials, hand treatments, and depilatory waxing.
Provide personalized skin care product recommendations.
Collaborate with clients on areas of concentration or to avoid to create the best experience possible.
Discretely review guest’s medical history and injuries to provide best care.
Become familiar with the Spa treatment menu to guide guests and add on to services.
Review treatment protocols to ensure consistency and improve guest experience.
Actively engage with guests to understand their wellness goals, recommend tailored services and enhancements, and suggest professional home-care products or techniques.
Complete daily checklists and ensure the room is maintained with the highest levels of cleanliness and sanitation.
Keep the Spa leadership team up to date on any items that need to be re-ordered or repaired.
Work with team members to provide the best service and a healthy, positive working environment.
Focus on surprise and delights for guests and resolve concerns/complaints to the best of your ability.
Teach and model guest service, technical skills, procedural skills, and safety guidelines.
Perform expert skin care treatment and aromatherapy, adhering to specific guidelines for stress relief, relaxation, and cleansing.
Provide knowledge to the guest for continued skin care utilizing products sold at the Spa.
Utilizes product efficiently, maintains product inventory and room cleanliness.
Completes commission reports accurately and timely.
Keep work area neat and organized.
Report equipment and supply needs to supervisors immediately.