Esthetician (On-Call)

CoralTree Hospitality•Indian Wells, CA

5d•Onsite

About The Position

The Esthetician is responsible for providing expert skin care treatments and knowledge appropriate for each guest. This role involves performing facials, hand treatments, and depilatory waxing, while also providing personalized skin care product recommendations. The ideal candidate will have a warm personality, be attentive, presentable, and committed to delivering high levels of customer service. Responsibilities include responding courteously to guest inquiries, collaborating with clients to understand their needs, reviewing medical history discreetly, and guiding guests through the spa treatment menu. The Esthetician will also maintain room cleanliness, manage equipment, and reorder supplies as needed. Teamwork and a positive working environment are emphasized, along with focusing on guest satisfaction and resolving concerns. This role also involves teaching and modeling guest service, technical skills, and safety guidelines, and performing other assigned tasks to achieve spa goals.

Requirements

Excellent communication and listening skills.
Ability to work under pressure.
Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player with good human relations skills.
Must be flexible in working hours, including weekends, evenings, and holidays.
Knowledge of cosmetics and aromatherapy.
Proficient in performing skin care treatments for hand, foot, neck, shoulders, and décolleté.
Proficient in advising clients on personal skin care.
High School graduate.
Valid CA cosmetology License with clinical training hours completed.
Ability to communicate well with guests and all staff.
Previous experience.
Knowledge of all spa working equipment with the ability to handle emergencies.

Nice To Haves

Previous experience in a Resort setting.
Previous experience in guest service.

Responsibilities

Performs facials, hand treatments, and depilatory waxing.
Provides personalized skin care product recommendations.
Responds courteously and efficiently to queries and problems from guests and staff.
Collaborates with clients on areas of concentration or to avoid for the best experience.
Reviews guest’s medical history and injuries discreetly to provide the best care.
Guides guests through the Spa treatment menu and suggests add-on services.
Reviews treatment protocols to ensure consistency and improve guest experience.
Engages with guests to understand wellness goals, recommends tailored services and enhancements, and suggests home-care products or techniques.
Completes daily checklists and ensures the room is maintained with the highest levels of cleanliness and sanitation.
Keeps the Spa leadership team informed about items needing re-ordering or repair.
Works with team members to provide the best service and a healthy, positive working environment.
Focuses on guest satisfaction and resolves concerns/complaints effectively.
Teaches and models guest service, technical skills, procedural skills, and safety guidelines.
Performs other tasks as necessary to achieve spa goals.
Performs expert skin care treatment and aromatherapy according to specific guidelines for stress relief, relaxation, and cleansing.
Provides guests with knowledge for continued skin care utilizing products sold at the Spa.
Attends all mandatory meetings.
Reports all suspicious persons or activities, and hazardous conditions.
Provides general public assistance, instruction, and/or guidance for guest and employee safety in the event of an emergency.
Utilizes product efficiently, maintains product inventory, and room cleanliness.
Completes commission reports accurately and timely.
Completes all other duties as assigned by supervisor, including cross-training.
Keeps work area neat and organized.
Reports equipment and supply needs to supervisors immediately.