Esthetician and Front of House

Facegym•New York, NY

17h•$25•Hybrid

About The Position

FACEGYM is a unique facial fitness experience that combines powerful kneading movements with high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten facial muscles. We operate across studios, online, and through at-home products. We are seeking a passionate Licensed Esthetician & Front of House team member who excels at delivering exceptional treatments and creating outstanding client experiences. This hybrid role involves performing FACEGYM's signature facial workouts and supporting Front of House operations, including welcoming clients, managing bookings, driving retail sales and memberships, and ensuring seamless studio operations. The role is based at our Saks location with potential travel to support other studios.

Requirements

Eligible to work in the US and hold a valid New York Esthetician License.
Passionate about skincare, facial wellness, beauty and luxury customer service.
Confident delivering facial treatments and working in a client-facing Front of House environment.
Commercially aware and motivated by retail, membership and client retention targets.
Flexible to travel between FACEGYM studios when required.
Flexible to work evenings, weekends and rotating holidays.
Consistently punctual, reliable, adaptable and committed to assigned work commitments.
Able to successfully complete FACEGYM Bootcamp training and demonstrate competency across the full workout menu.
Able to stand for extended periods while performing consecutive workouts and demonstrate safe body mechanics and self-care techniques.
Willing to support across multiple locations when necessary to further support and drive the business.

Nice To Haves

Passionate, outgoing and skilled estheticians who are committed to delivering the highest quality facial workouts.
Customer service-focused professionals who build genuine, long-lasting client relationships.
Skincare and facial wellness enthusiasts who are passionate about delivering personalised, results-driven experiences.
Confident individuals who enjoy working both in the treatment room and at Front of House.
Commercially minded team members who understand the importance of retail, memberships, rebooking and client retention.
Positive, adaptable team players who thrive in a fast-paced and constantly evolving environment.

Responsibilities

Deliver FACEGYM's signature facial workouts following successful completion of Bootcamp training.
Welcome clients and create an exceptional luxury experience from arrival through to departure.
Build and maintain positive and long-lasting client relationships through exceptional customer service.
Manage bookings, client enquiries and Front of House operations using Zenoti.
Drive retail sales, memberships, rebookings and client retention.
Educate clients on FACEGYM products, services and memberships to maximise every commercial opportunity.
Maintain exceptional hygiene, operational and brand standards across the studio.
Ensure treatment rooms, workstations, tools and equipment are clean, sanitised and presented to the highest standard.
Support Trainer and Front of House teams across multiple Los Angeles studios.
Demonstrate professionalism, ownership and resourcefulness when handling client queries or concerns.
Represent FACEGYM at studio events, community activations and brand initiatives.
Support the wider studio team to ensure the day-to-day operation runs smoothly and efficiently.
Embrace FACEGYM's standards, culture and brand values at all times.

Benefits

Competitive pay across both Trainer and Front of House responsibilities
Generous tips from loyal clients
Retail commission and monthly retail bonus opportunities
$40/hour event pay
Medical, dental and vision coverage
401(k) benefits
Paid Time Off for both full-time and part-time employees
Complimentary quarterly FACEGYM workouts
Great discounts on FACEGYM workouts and products
Exceptional education and training in advanced facial techniques and technologies
Career progression and growth opportunities through internal promotion and recognition
Employee discount programmes