Esthetician and Front of House

FACEGYM • West Hollywood, CA

1d • Hybrid

About The Position

FACEGYM is seeking a passionate Licensed Esthetician & Front of House team member who excels at both delivering exceptional treatments and creating outstanding client experiences. This hybrid role involves performing FACEGYM's signature facial workouts and supporting Front of House operations, including welcoming clients, managing bookings, driving retail sales and memberships, and ensuring the smooth running of the studios. The primary studio for this role is the NoHo Studio, with travel to support other Los Angeles studios as needed.

Requirements

• Must be eligible to work in the US and hold a valid New York Esthetician License
• Must be passionate about skincare, facial wellness, beauty and luxury customer service
• Must be confident delivering facial treatments and working in a client-facing Front of House environment
• Must be commercially aware and motivated by retail, membership and client retention targets
• Must be flexible to travel between FACEGYM studios when required
• Must be flexible to work evenings, weekends and rotating holidays
• Must be consistently punctual, reliable, adaptable and committed to assigned work commitments
• Must be able to successfully complete FACEGYM Bootcamp training and demonstrate competency across the full workout menu
• Must be able to stand for extended periods while performing consecutive workouts and demonstrate safe body mechanics and self-care techniques
• Must be willing to support across multiple locations when necessary to further support and drive the business

Responsibilities

• Deliver FACEGYM's signature facial workouts following successful completion of Bootcamp training
• Welcome clients and create an exceptional luxury experience from arrival through to departure
• Build and maintain positive and long-lasting client relationships through exceptional customer service
• Manage bookings, client enquiries and Front of House operations using Zenoti
• Drive retail sales, memberships, rebookings and client retention
• Educate clients on FACEGYM products, services and memberships to maximise every commercial opportunity
• Maintain exceptional hygiene, operational and brand standards across the studio
• Ensure treatment rooms, workstations, tools and equipment are clean, sanitised and presented to the highest standard
• Support Trainer and Front of House teams across multiple Los Angeles studios
• Demonstrate professionalism, ownership and resourcefulness when handling client queries or concerns
• Represent FACEGYM at studio events, community activations and brand initiatives
• Support the wider studio team to ensure the day-to-day operation runs smoothly and efficiently
• Embrace FACEGYM's standards, culture and brand values at all times

Benefits

• Competitive pay across both Trainer and Front of House responsibilities
• Generous tips from loyal clients
• Retail commission and monthly retail bonus opportunities
• $40/hour event pay
• Medical, dental and vision coverage
• 401(k) benefits
• Paid Time Off for both full-time and part-time employees
• Complimentary quarterly FACEGYM workouts
• Great discounts on FACEGYM workouts and products
• Exceptional education and training in advanced facial techniques and technologies
• Career progression and growth opportunities through internal promotion and recognition
• Employee discount programmes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed