Esthetician and Front of House

Facegym • New York, NY

7d • Onsite

About The Position

FACEGYM is seeking a flexible, customer-focused Esthetician & Front of House to support its New York studios. The role is predominantly based at one studio, with travel to other locations—including Upper East Side, Nordstrom, Saks, NoHo, and Tribeca—as needed. A primary focus is providing front-of-house and trainer coverage during PTO, call-outs, and lunch breaks.

The position combines customer service and studio operations with delivering facial workouts. Front-of-house duties include managing bookings and schedules, welcoming clients, answering inquiries, supporting sales and rebooking, and helping ensure the studio runs smoothly. Trainer duties include delivering FACEGYM workouts after successful completion of bootcamp training, supporting client retention, and promoting workouts and products.

The role requires consistent weekly shifts, evening work, rotating holidays, and at least four weekend shifts per month. The listed shifts are Tuesday 10 a.m.–7 p.m., Thursday 2–8 p.m., Friday 2–8 p.m., and Saturday 2–8 p.m. The position requires standing for at least three hours while performing consecutive workouts.

Requirements

• Must be eligible to work in the United States.
• Must hold a valid New York Esthetician License.
• Must be flexible to work consistent weekly shifts, evenings, and rotating holidays, including at least four weekend shifts per month.
• Must successfully complete FACEGYM bootcamp training to deliver all menu services and workouts.
• Must be able to stand for a minimum of three hours while performing consecutive workouts.
• Must demonstrate safe body mechanics and self-care techniques.
• Must be punctual, reliable, flexible, and dedicated to assigned work commitments.
• Must be willing to support all listed studio locations when necessary.
• Must maintain a strong understanding of FACEGYM workouts, products, and offerings as they are updated.

Responsibilities

• Provide front-of-house and trainer coverage, including coverage for PTO, call-outs, and lunch breaks.
• Deliver FACEGYM facial workouts and menu services after successfully completing bootcamp training.
• Provide an exceptional customer experience at every client touchpoint.
• Promote and sell workouts, homecare products, and other brand offerings; support retail sales, rebooking, and client retention.
• Explain workouts and accurately communicate contraindications at the time of booking.
• Respond to client inquiries and handle complaints and selling challenges in person and over the phone.
• Promote personal and studio business through word-of-mouth, events, and social media.
• Coordinate daily studio operations and communicate cancellation and lateness policies tactfully and professionally.
• Keep the front desk, workstations, tools, and equipment clean, stocked, sanitized, and ready for services in accordance with health and safety guidelines.
• Communicate professionally with the team throughout the day and during handovers, raising operational challenges as needed.
• Use the Zenoti booking system and point-of-sale systems, registers, and card machines.
• Provide coverage across studio locations when needed to support the business.
• Meet individual targets and performance goals and complete required paperwork and reports accurately.
• Represent the brand professionally, maintain a positive demeanor, and follow personal hygiene, uniform, and grooming standards.
• Use safe body mechanics and self-care practices while performing consecutive workouts.

Benefits

• Employer-contributed health insurance with individual and family coverage options
• Dental coverage for individual and family
• Vision coverage for individual and family
• Generous paid time off for full-time and part-time employees
• Employer-sponsored life insurance
• 401(k) pension plan
• Confidential employee assistance programs through an independent third-party provider
• Discounts on FACEGYM workouts and products
• Education and training in advanced techniques and technologies
• Career progression and growth opportunities through internal promotion and recognition
• Employer-sponsored employee discount program
• Monthly bonus potential for retail conversion
• Quarterly complimentary workouts for employees
• Service commission, retail commission, event pay, and customer tips

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed