Estate Host – Penner-Ash
About The Position
Penner-Ash Wine Cellars, a multi-generational, family-owned winery, is seeking a dynamic wine sales professional to curate exceptional experiences and provide best-in-class customer service in a fast-paced environment. The ideal candidate will be an effective self-starter, confident in selling premium wine, and capable of working in a team-oriented setting. This role involves hosting tastings, creating memorable guest experiences, and developing new client relationships through in-person interactions, phone calls, and email outreach. The winery fosters a culture that respects and celebrates differences, embracing fairness, acceptance, and belonging. Join a preeminent group of passionate, trusted, and respected wine industry professionals.
Requirements
- 2+ years related experience preferred in sales, customer service or hospitality.
- Knowledge of wines and ability to tell the story that promotes loyalty and sales.
- Able to work a flexible schedule including weekends.
- Must be at least 21 years old.
- Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
- Outstanding ability in customer service and working with the public.
- Commitment to excellence, high standards and working effectively with a team.
- Strong organizational, problem-solving, multi-tasking and analytical skills.
- Flexibility and ability to manage changing priorities with enthusiasm.
- Must be fluent in English.
Responsibilities
- Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
- Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
- Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
- Assists in phone and email outreach during Club shipments and new wine releases.
- Develops referral partners through business development activities to drive sales and awareness for the property.
- Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
- Offers exemplary customer service at all touch points that provides customized customer support.
- Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
- Supports trade hospitality events as needed, and other duties as assigned.
Benefits
- Health Benefits – Medical, Dental, Vision, Disability & Life insurance
- 401k with employer match
- Generous time off including vacation, holidays, and paid health time
- Paid volunteer time
- Learning & Development opportunities
- Modern Health virtual mental health & coaching visits
- Wine discounts!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
