Estate Host

Treasury Wine Estates • Paso Robles, CA

15h • Onsite

About The Position

The Estate Host works in unison with all departments, providing exceptional customer service while offering a welcoming and memorable experience for business clients and guests. This role is responsible for helping communicate the uniqueness of the winery through a consistent and impactful brand message.

Requirements

• Excellent customer service skills
• Professional personal presentation
• Strong verbal and written communication skills with polished, professional English
• Ability to multitask, remain detail-oriented, adapt to change, and work effectively under pressure
• Punctual, reliable, and flexible
• Valid California Food Handler’s Certification
• Must be at least 21 years of age

Nice To Haves

• Knowledge of Paso Robles wineries, restaurants, and hotels is a plus
• Ability to speak Spanish is a plus

Responsibilities

• Serve as an ambassador of the company by delivering exceptional customer service.
• Coordinate, confirm, and manage guest reservations via phone, email, and CellarPass.
• Schedule and choreograph appointments to ensure optimal guest flow within tasting room space constraints.
• Welcome, greet, and direct guests, providing facility information and general assistance in person and by phone.
• Manage reservations, seating, and table assignments to maximize traffic, maintaining awareness of table availability, guest location, and business flow.
• Assign tables to wine educators within designated sections and communicate guest details.
• Capture and maintain accurate guest data at reservation, confirmation, and arrival, ensuring reservation software accuracy.
• Prepare daily tasting room tasting and event schedules and support internal and external communication through reservation phone and email lines.
• Ensure tables are properly located and set daily for anticipated reservations and keep merchandise neat and stocked.
• Communicate tasting room traffic levels and VIP guest information.
• Build and retain ambassadors through guest engagement, follow-up, and accurate, enthusiastic descriptions of tasting room options.
• Support tasting room operations and onsite events.

Benefits

• Competitive vacation, sick leave, and 12 paid holidays.
• A “TWE4ME Day” – a day to spend however you choose!
• Generous time off for life’s big moments (Paid Parental & Caregiver Leave).
• Get paid to give back—2 full days each year! (Volunteer Days).
• Hybrid and custom schedules available for certain roles (Flexible Work Options).
• Medical, dental, vision, free mental health support, and an award-winning wellness program (Wellbeing First).
• 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.
• Enjoy exclusive employee pricing on the world’s best wines, plus receive a generous product allowance (Wine Perks & Discounts).
• Celebrate wins and earn fun rewards (Recognition & Rewards).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed