Maple & Ash Chicago - Lead Host

MAPLE & ASH CHICAGO•Chicago, IL

4d•Onsite

About The Position

Maple & Ash is an innovative take on the traditional steakhouse — mixing modern aesthetic with authentic service to deliver classic wood-fired dishes. With a menu crafted by two Michelin star Chef Danny Grant and a 5,000 bottle wine program named one of “America’s Best” by Wine Spectator, Maple & Ash finds a way to celebrate every moment. It’s more than just a restaurant, it’s an experience. In everything we do, there are four principles that we live by: Generous - We always give more than we receive, and we never take advantage of a guest. The value that a guest receives always exceeds what they pay. Excellence - We do our work exceptionally, with skill and talent curated from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other Hospitality Group. Fun - We love what we do, we laugh a lot, and we never take ourselves too seriously. Having fun is a critical component to success at an intense and complex restaurant. Fail Fast - As we strive to be the best, we will make mistakes. It is ok to screw up as long as you learn, adjust, and get better. Don’t wait… fail fast and move on.

Requirements

Proficiency with reservation systems software
Professional, articulate, friendly, and punctual
Possess and exhibits the drive to provide exceptional service and willingness to go out of your way to accommodate guests
Flexible hours are required (able to work days, nights, weekends, holidays)
Confidence in personal style and appearance
Must be able to work at a rapid pace while maintaining attention to detail
Communication and ability to delegate
Skilled in time management
This role requires the ability to move and lift up to 25 lbs.
Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.

Responsibilities

Manage reservations on Seven Rooms
Enthusiastically engage guests upon arrival and graciously thank them for dining
Manage waiting guests
Designate table assignments
Exhibit an excellent service attitude and be willing to go out of their way to accommodate our guests
Be flexible and able to adjust to meet the changing needs of the restaurant and guests
Maintain a level of professionalism and community effectively
Use critical thinking to handle difficult guest situations
Accurately quote wait times and seat guests in a timely manner
Be considerate and willing to help out fellow teammates
Tolerate pressure and work calmly and efficiently during busy times
Identify investors and restaurant VIPs and notify their server
Communicate changes/events that can influence covers
Other tasks as assigned