Estate Hospitality Manager

The Wonderful Company•Napa, CA

3d•$90,000 - $95,000•Onsite

About The Position

Wonderful Wines, the premium wine division of The Wonderful Company, is seeking an Estate Hospitality Manager to lead and inspire its tasting room team, drive operational excellence, and expand innovative, world-class hospitality experiences that create lasting connections with guests. This role, based at the Lewis Cellars Estate in Napa, CA, oversees all aspects of daily tasting room operations under the direction of the Senior Estate Manager. The ideal candidate is a luxury hospitality professional with a passion for wine, capable of guiding a high-performing team while delivering exceptional guest experiences that reflect the sophistication and artistry of the estate.

Requirements

3–5 years of hospitality operations management experience, with a proven track record of leading a sales-driven team
Experience in the wine industry is required
Strong hands-on leadership and team development skills; proven success in recruiting and hiring high-performing team members
Proven ability in mentoring and developing teams to drive club conversion performance through effective storytelling, coaching, and customer engagement strategies
Strong sales background with the ability to promote and sell luxury products
Passion for wine, hospitality, and delivering luxury guest experiences
Exceptional communication skills with the ability to engage guests and staff at all levels
Proficiency in MS Office programs, particularly Excel (formulas, tables, charts) and PowerPoint
Ability to manage budgets, track performance metrics, and drive sales results
Bachelor’s degree in hospitality management or a related field
Strategic thinking and problem-solving abilities with a focus on operational excellence
Valid Alcohol and Food Handlers cards (e.g., ServSafe, TIPS) or must obtain upon employment
Availability to work weekends, evenings, and holidays as needed

Nice To Haves

MICHELIN & Forbes experience is a plus
Introductory wine certification (WSET, CMS, etc.) is a plus

Responsibilities

Leads, trains, and inspires a team of wine educators and hospitality professionals to uphold the highest standards of luxury service with a hands-on approach and active floor presence.
Fosters a culture of professionalism, integrity, and hospitality that mirrors the prestige of our wines.
Communicates and consistently enforces company policies and procedures, standards of service, and performance expectations effectively to the Tasting Room staff.
Ensures all training materials and SOPs are accurate, up-to-date, and any changes are effectively communicated.
Provides individualized coaching and development to promote team member growth and retention.
Collaborates with internal teams (Marketing, Wine Club, Events) to execute private tastings, curated events, and exclusive release experiences.
Represents the estate at select industry and trade events as a brand ambassador.
Delivers a world-class guest experience, guiding visitors through personalized tastings that reflect our commitment to craftsmanship and service.
Maintains impeccable presentation standards in the Tasting Room, ensuring the environment aligns with the elegance of our brand.
Oversees tasting room operations, including inventory control, reservation management, quality assurance, and guest satisfaction.
Cultivates relationships with high-value guests, members, and collectors to nurture loyalty and long-term brand advocacy.
Shares daily/weekly budget and performance data—including wine and merchandise sales, membership growth, and staff training—with the Senior Estate Manager.
Partners with the Merchandise and Marketing teams to drive merchandise and wine sales.
Leverages guest insights and data capture to optimize sales performance, membership growth & retention, and overall profitability.

Benefits

Access to top-notch medical coverage
comprehensive vision and dental plans
a 401k with match eligibility
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits and fitness reimbursements
library of on-demand fitness videos
Clear paths for career progression and internal mobility across our diverse family of brands and business units.
Dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice
Wonderful Neighbor to contribute to group service projects within our local communities.