Estate Hospitality Manager

Lewis Cellars • Napa, CA

2d • Onsite

About The Position

Wonderful Wines, the premium wine division of The Wonderful Company, unites three iconic wineries — JUSTIN Vineyards & Winery , Lewis Cellars , and Landmark Vineyards — under one visionary umbrella. Known for innovation, entrepreneurial drive, and relentless pursuit of excellence, our mission is to craft extraordinary wines and unforgettable experiences. From JUSTIN’s Bordeaux-style blends in Paso Robles, to Lewis Cellars’ award-winning Cabernet Sauvignon in Napa Valley, to Landmark’s expressive Sonoma Coast Chardonnay and Pinot Noir — our portfolio showcases the best of California’s winegrowing regions. As part of The Wonderful Company — a Fortune Top 100 Place to Work and PEOPLE’s #1 Company That Cares — we’re committed to making a difference for our people, our planet, and our customers. We are seeking an Estate Hospitality Manager to lead and inspire our tasting room team, drive operational excellence, and expand innovative, world-class hospitality experiences that create lasting connections with our guests. Under the direction of the Senior Estate Manager, the Estate Hospitality Manager oversees all aspects of the daily operations of the Tasting Room. The ideal candidate is a luxury hospitality professional with a passion for wine, capable of guiding a high-performing team while delivering exceptional guest experiences that reflect the sophistication and artistry of our estate. This position is based at our Lewis Cellars Estate: 6320 Silverado Trail, Napa, CA. The work schedule is Thursday - Monday. This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.

Requirements

• 3–5 years of hospitality operations management experience, with a proven track record of leading a sales-driven team; experience in the wine industry is required
• Strong hands-on leadership and team development skills; proven success in recruiting and hiring high-performing team members
• Proven ability in mentoring and developing teams to drive club conversion performance through effective storytelling, coaching, and customer engagement strategies
• Strong sales background with the ability to promote and sell luxury products
• Passion for wine, hospitality, and delivering luxury guest experiences
• Exceptional communication skills with the ability to engage guests and staff at all levels
• Proficiency in MS Office programs, particularly Excel (formulas, tables, charts) and PowerPoint
• Ability to manage budgets, track performance metrics, and drive sales results
• Bachelor’s degree in hospitality management or a related field
• Strategic thinking and problem-solving abilities with a focus on operational excellence
• Valid Alcohol and Food Handlers cards (e.g., ServSafe, TIPS) or must obtain upon employment

Nice To Haves

• MICHELIN & Forbes experience is a plus
• Introductory wine certification (WSET, CMS, etc.) is a plus

Responsibilities

• Leads, trains, and inspires a team of wine educators and hospitality professionals to uphold the highest standards of luxury service with a hands-on approach and active floor presence.
• Fosters a culture of professionalism, integrity, and hospitality that mirrors the prestige of our wines.
• Communicates and consistently enforces company policies and procedures, standards of service, and performance expectations effectively to the Tasting Room staff.
• Ensures all training materials and SOPs are accurate, up-to-date, and any changes are effectively communicated.
• Provides individualized coaching and development to promote team member growth and retention.
• Collaborates with internal teams (Marketing, Wine Club, Events) to execute private tastings, curated events, and exclusive release experiences.
• Represents the estate at select industry and trade events as a brand ambassador.
• Delivers a world-class guest experience, guiding visitors through personalized tastings that reflect our commitment to craftsmanship and service.
• Maintains impeccable presentation standards in the Tasting Room, ensuring the environment aligns with the elegance of our brand.
• Oversees tasting room operations, including inventory control, reservation management, quality assurance, and guest satisfaction.
• Cultivates relationships with high-value guests, members, and collectors to nurture loyalty and long-term brand advocacy.
• Shares daily/weekly budget and performance data—including wine and merchandise sales, membership growth, and staff training—with the Senior Estate Manager.
• Partners with the Merchandise and Marketing teams to drive merchandise and wine sales.
• Leverages guest insights and data capture to optimize sales performance, membership growth & retention, and overall profitability.

Benefits

• Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future
• 24/7 online physician consultations
• virtual mental health resources
• life coaching
• engaging employee community groups
• cash rewards for healthy habits and fitness reimbursements
• library of on-demand fitness videos
• Clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice
• Wonderful Neighbor to contribute to group service projects within our local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level