Esports Lab Manager

Post University•Waterbury, CT

4h•Onsite

About The Position

As the Post University Gaming and Esports Lab Manager, you will support and enhance activities in the gaming and esports laboratory. You will help organize and maintain the lab, support users, manage equipment, and ensure the smooth operation of gaming and esports events. The position is located in the Esports Lab in the Drubner Athletic Building on Post University’s main campus. The role pays $20.00 per hour and is open only to current Post University students.

Requirements

Must be a current Post University student.
Must have a good work history as an Esports Lab Assistant.
Strong interest in video games, esports, and gaming culture, with an understanding of the gaming landscape.
Proficiency in troubleshooting hardware and software issues related to gaming devices and peripherals.
Familiarity with PC and console gaming platforms, operating systems, and networking.
Excellent verbal and written communication skills.
Strong organizational skills to manage equipment, schedule events, and maintain records.
Ability to analyze and solve technical challenges in a fast-paced environment.
Willingness to collaborate with students, faculty, staff, and other diverse groups.
Adaptability to changing priorities and willingness to work occasional evenings and weekends during events.

Responsibilities

Ensure appropriate lab attendant staffing coverage during normal business hours.
Support lab attendants when they request assistance and collaborate with the heads of Gaming and Development to ensure attendants follow policies, procedures, and protocols.
Monitor the lab attendant Discord channel and respond to last-minute callouts, problems, or other communications.
Assist with setup and maintenance of gaming and esports hardware, software, and peripherals, including PCs, gaming consoles, VR/AR equipment, gaming accessories, and related technology.
Provide technical support and guidance to lab users, including students, faculty, staff, and visitors; troubleshoot hardware, software, and network connectivity issues.
Collaborate with the gaming and esports team to organize and coordinate events, tournaments, workshops, and other activities; assist with planning, setup, teardown, and technical oversight during events.
Help maintain and update gaming software, game titles, and patches on lab machines, ensuring they are current and comply with licensing agreements.
Track lab equipment, peripherals, and accessories; conduct inventory checks, maintain records, and coordinate equipment procurement or replacement with relevant departments.
Monitor the lab for safety and security, enforce lab rules and guidelines, and educate users on equipment handling and safety protocols.
As requested, participate in interviews for new lab assistants and provide questions or input on hiring decisions.