ESPN Fan Support Intern, New York City, Summer 2026
About The Position
About the role & Program ESPN Fan Support is the official customer service, fantasy office and technical assistance department for ESPN. We are a centralized hub to help sports fans navigate the network's digital ecosystem, resolving issues ranging from streaming content access, account login errors to fantasy sports rule clarifications, and so much more. We bring fans closer to the sports they love, whether they are fans in the stands or the suits in the suites! This internship is a 10-week commitment from June 1st through August 7, 2026 based in New York City. What You Will Do Assist in auditing fantasy and streaming fan interactions, providing insights resulting in positive CSAT scoring Research tentpole events and related contact drivers and address solutions to mitigate Conduct industry research, specifically technology trends, including AI in sports media Coordinate employee fantasy leagues Communicate with a variety of different teams internally Update the business intelligence and data analytics reports
Requirements
- Proficient in Microsoft Office applications to support communication, reporting, and project tracking
- Demonstrated passion for sports with the ability to actively engage and communicate with sports fans across platforms
- Proven interest in assisting fans by identifying issues and contributing to timely, effective problem resolution
- Experience collaborating in team-based environments while supporting multiple projects and deadlines simultaneously
- Strong attention to detail with the ability to multitask accurately in fast-paced, deadline-driven settings
- Prior experience in customer support through academic, campus, or internship roles, interacting directly with users or customers
- Be enrolled in an accredited college/university pursuing a degree taking at least one class at time of application OR currently participating in a Disney College Program or Disney Internship.
- Current Disney Interns, College, International, or Culinary Program Participants: You may only work for ONE consecutive year (12 months) in any combination of an internship and/or program.
- Be at least 18 years of age
- Possess unrestricted work authorization
- Able to have a consistent, reliable work schedule throughout the internship
- Fully available from Monday through Friday for the duration of the internship, 40 hours each week
- Able to provide own housing for the duration internship program in the New York City area
- Able to provide/have reliable transportation to/from work
Nice To Haves
- Demonstrated foundational knowledge of the ESPN portfolio, including awareness of major brands, platforms, and content types
- Knowledge of sports from both a fan and business perspective
- Experience working in sports media or sports marketing (academic or internship)
- Junior or Senior year preferred
- Major or previous coursework in Business, Communications, Marketing or related major preferred
Responsibilities
- Assist in auditing fantasy and streaming fan interactions, providing insights resulting in positive CSAT scoring
- Research tentpole events and related contact drivers and address solutions to mitigate
- Conduct industry research, specifically technology trends, including AI in sports media
- Coordinate employee fantasy leagues
- Communicate with a variety of different teams internally
- Update the business intelligence and data analytics reports
Benefits
- Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.
- To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
