ESP Account Manager

NWL, Inc.•Bordentown Township, NJ

4d•$113,000 - $172,000•Remote

About The Position

The ESP Account Manager will develop and maintain long-term relationships with assigned customer accounts by becoming a trusted technical advisor for Electrostatic Precipitator (ESP) power supply systems. This role will promote and expand the NWL Tier Program as the foundation of NWL's aftermarket service strategy, helping customers improve equipment reliability, reduce unplanned outages, and extend equipment life. The Account Manager will drive the growth of the NWL Tier Program by converting equipment assessments into long-term customer partnerships, recurring maintenance programs, and capital replacement opportunities. They will identify opportunities for Tier 1 assessments and develop Tier 2 maintenance and Tier 3 rebuild or replacement projects based on assessment findings. Responsibilities include reviewing Tier reports with customers, explaining technical findings in business terms, and recommending corrective actions. The role involves preparing quotations, developing proposals, negotiating contracts, and achieving annual sales and profitability objectives. Developing annual account plans for assigned customers, identifying opportunities for preventive maintenance, modernization, spare parts, emergency repairs, service agreements, equipment upgrades, and capital projects is also key. The Account Manager will coordinate with various internal departments to ensure successful project execution and assist customers with outage planning, budgeting, and long-term maintenance strategies. Regular customer visits to evaluate equipment condition, understand operational challenges, identify reliability concerns, and proactively recommend solutions are expected. The role also includes delivering technical presentations and customer training focused on ESP power supplies, transformer-rectifier sets, switch mode power supplies, controls, oil diagnostics, and the NWL Tier Program. Maintaining a thorough understanding of each customer's installed equipment, maintenance history, operational challenges, and future capital plans is crucial. Accurate customer records, opportunities, quotations, visit reports, forecasts, and project status must be maintained within SugarCRM. Collaboration with NWL Field Service personnel is essential for identifying follow-on opportunities and ensuring seamless communication. The Account Manager will represent NWL at industry events and maintain current knowledge of NWL products, competitor offerings, industry regulations, and emerging technologies.

Requirements

A bachelor’s degree in a technical field (engineering, computer science, physics, etc.) or in business with technical specialization or equivalent work experience.
Strong vocational or technical training paired with relevant product knowledge.
Deep understanding of the products or systems they sell, including features, integrations, and technical specifications.
Ability to conduct technical demonstrations, troubleshoot preliminary issues, and explain complex concepts in simple terms.
Ability to read electrical drawings, wiring diagrams, and equipment nameplates.
Ability to recognize customer reliability issues and recommend practical solutions.
Strong consultative selling abilities — diagnosing problems, mapping solutions, and guiding customers through decision-making.
Experience in lead generation, discovery calls, and closing deals.
Identify opportunities for equipment upgrades, spare parts, modernization, preventive maintenance, and service agreements.
Develop annual account plans for key customers.
Ability to work independently, communicate effectively with remote sales teams, and present confidently to diverse audiences.
Friendly, persuasive, and adaptable personality to handle objections and close deals.
Coordinate with regional sales representatives to visit and develop customer projects.
Coordinate with Field Service, Engineering, Manufacturing, and Project Management to ensure successful project execution.
Assist customers with outage planning and scheduling.
Familiarity with the specific sector and its regulatory or compliance requirements.
Self-motivated, detail-oriented, and able to manage time effectively while on the road.
Proficiency with CRM systems, sales enablement tools, and possibly technical documentation, Word, Excel, PowerPoint or simulation software are a must.
Willingness and ability to travel frequently (often 50–80% of the time).
Valid driver’s license and reliable transportation.

Nice To Haves

Basic understanding of transformer diagnostics, oil analysis, and ESP operation preferred.
Often requires specialized product training before deployment, especially for new or complex offerings.

Responsibilities

Develop and maintain long-term relationships with assigned customer accounts by becoming a trusted technical advisor for Electrostatic Precipitator (ESP) power supply systems.
Promote and expand the NWL Tier Program as the foundation of NWL's aftermarket service strategy, helping customers improve equipment reliability, reduce unplanned outages, and extend equipment life.
Drive the growth of the NWL Tier Program by converting equipment assessments into long-term customer partnerships, recurring maintenance programs, and capital replacement opportunities.
Identify opportunities for Tier 1 assessments and develop Tier 2 maintenance and Tier 3 rebuild or replacement projects based on assessment findings.
Review Tier reports with customers, explain technical findings in business terms, and recommend corrective actions based on equipment condition, operational impact, and budget priorities.
Prepare quotations, develop proposals, negotiate contracts, and achieve annual sales and profitability objectives.
Develop annual account plans for assigned customers, identifying opportunities for preventive maintenance, modernization, spare parts, emergency repairs, service agreements, equipment upgrades, and capital projects.
Coordinate with Engineering, Field Service, Manufacturing, and Project Management to ensure successful execution of customer projects from initial opportunity through completion.
Assist customers with outage planning, budgeting, and long-term maintenance strategies based on equipment condition and operational priorities.
Conduct regular customer visits to evaluate equipment condition, understand operational challenges, identify reliability concerns, and proactively recommend solutions.
Deliver technical presentations and customer training focused on ESP power supplies, transformer-rectifier sets, switch mode power supplies, controls, oil diagnostics, and the NWL Tier Program.
Develop a thorough understanding of each customer's installed equipment, maintenance history, operational challenges, and future capital plans to provide proactive recommendations.
Maintain accurate customer records, opportunities, quotations, visit reports, forecasts, and project status within SugarCRM.
Collaborate closely with NWL Field Service personnel to identify follow-on opportunities discovered during field work and ensure seamless communication with customers.
Represent NWL at customer meetings, industry conferences, trade shows, and technical seminars while promoting NWL products, services, and the NWL Tier Program.
Maintain current knowledge of NWL products, competitor offerings, industry regulations, and emerging technologies to effectively position NWL as the preferred long-term service partner.
Travel extensively throughout the assigned territory to support customers, develop new business opportunities, and strengthen existing relationships.