ESM Security Supervisor, British Columbia

Xpera•Burnaby, BC

5d•CA$50,000 - CA$54,000

About The Position

Xpera Risk Mitigation & Investigation (Xpera) is Canada’s premier national provider of risk mitigation services. Our comprehensive offerings empower clients to enhance business performance and maintain operational continuity by equipping them with the expertise and tools necessary to manage risks at all levels. Our innovative solutions encompass investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner, poised to assist them in addressing current crises or developing strategies to mitigate potential future risks. More information about Xpera can be found at xpera.ca. Adventurous, Respectful, Determined: We lead with “yes”, trust in our shared expertise, and embrace innovation while holding each other accountable to our vision. Reporting to the Security Manager, British Columbia, the ESM (Emergency Security Management) Security Supervisor plays a key leadership role in delivering exceptional security solutions and creating outstanding experiences for our clients and team members. Acting as a trusted partner and primary point of contact between our clients and security personnel, you will lead, mentor, and support a team of security professionals while ensuring the highest standards of service, safety, and operational excellence. This role is ideal for a proactive, people-focused leader who thrives in a dynamic environment and takes pride in building strong client relationships, developing talent, and delivering results. You will be responsible for ensuring our clients receive reliable, responsive, and value-driven security services that align with their unique operational needs and expectations. Working closely with the ESM Management team, Regional Leaders, and National Account Managers, you will contribute to the growth and success of our operations by identifying opportunities, strengthening client partnerships, and promoting ESM’s comprehensive security service offerings in alignment with business development objectives.

Requirements

Post-secondary diploma or degree in a related field, or security guard or investigation training and work experience or a combination of relevant education and experience.
3 to 5 years of experience in a loss prevention or security management role.
A valid Security License within the applicable province of employment.
A valid Driver’s License and satisfactory driving record.
Proven leadership skills with the ability to coach, develop, and inspire security personnel to achieve operational excellence.
Passion for creating meaningful connections and providing outstanding customer experiences.
Strong critical thinking skills with the ability to analyze challenges from multiple perspectives and develop effective solutions.
Demonstrated proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, to create reports, presentations, and business documents.

Nice To Haves

Knowledge of Nimble, Ximble, TrackTik or QR Patrol is an asset.

Responsibilities

Champion a culture of physical and psychological safety by leading with respect, integrity, and care to create a secure, supportive, and inclusive environment for all team members.
Deliver a best-in-class customer experience by providing exceptional service, building trust, and exceeding client expectations.
Serve as a responsive and solutions-focused partner to our customers by addressing requests with speed, flexibility, and operational excellence.
Drive business growth by identifying opportunities, strengthening client relationships, and contributing to ongoing sales success.
Take pride and ownership in delivering high-quality solutions that represent Xpera’s commitment to excellence and create lasting value for our clients.
Inspire and develop team members through effective leadership, coaching, mentorship, and knowledge sharing to support individual and team success.
Demonstrate strong knowledge of company and divisional policies and procedures while promoting compliance, accountability, and operational consistency across the team.
Support the successful delivery of operational projects, including large-scale initiatives and complex industrial assignments, through effective coordination, planning, and execution.
Keep employees informed and engaged by providing clear, timely communication on company and departmental priorities, plans, and progress while fostering transparency and alignment within the team.