ESM Practice Director, North America

Valiantys

7d • Remote

About The Position

About Valiantys
Join Valiantys and be part of something extraordinary! At Valiantys, we're not your typical Atlassian Platinum Solution Partner – we're the force behind awe-inspiring, game-changing solutions, meticulously designed for Atlassian's suite of software products. We're the pioneers in delivering cutting-edge team collaboration and productivity tools. Think of us as the rocket fuel that powers organizations, propelling them to unparalleled heights of success and efficiency! Now, envision yourself embarking on an exciting journey with Valiantys and Atlassian, where innovation knows no limits, and your contribution takes centre stage.
Job Summary
We’re looking for a Practice Director – Enterprise Service Management (ESM) to lead the regional implementation and evolution of our ESM Practice strategy. Working closely with the Global Head of Practice, you’ll be responsible for embedding the global practice strategy within the region while ensuring consulting excellence, delivery quality, commercial performance, and the continued development of our ESM solutions and intellectual property. You’ll lead and enable a high-performing team of Principal Consultants and Product Owners, act as a senior advisor to strategic clients, strengthen our partnership with Atlassian, and work closely with Sales, Delivery and Marketing to bring repeatable, scalable solutions to market. This is a leadership role at the intersection of consulting, people, commercial performance and solution innovation, with a particular focus on accelerating the development and adoption of ESM and AI-enabled solutions.

Requirements

• Experienced Professional Services or Consulting leader with a proven track record of leading teams and complex engagements in a technology environment.
• Strong people leadership, commercial acumen, and client-facing expertise.
• Ability to turn strategy into scalable solutions and measurable outcomes.
• Strong understanding of Enterprise Service Management.
• Fluent in English.
• Operate at the centre of our regional ESM ecosystem and collaborate closely with: Head of Delivery in region, Global Head of Practice, Principal Consultants, Product Owners, Delivery Management, Sales, Marketing, People & Culture, Global Partner Manager, Head of Solutions.

Nice To Haves

• Atlassian and Jira Service Management experience considered a strong advantage.
• Experience within the Atlassian ecosystem and its ESM portfolio, particularly Jira Service Management, would be a strong advantage.

Responsibilities

• Drive the ESM Practice strategy within the region and represent the Practice with key clients, Atlassian, and partners.
• Build a high-performing Practice community, promoting collaboration, knowledge sharing, and consistent adoption of standards and best practices.
• Own regional Practice performance, including capabilities, skills development, and the ESM shadow P&L.
• Oversee complex and strategic engagements, ensuring delivery quality, feasibility, and alignment with client outcomes.
• Act as a senior advisor to strategic clients and provide oversight on key engagements when required.
• Partner with Delivery Management to anticipate capacity, skills, and enablement needs.
• Lead and develop Principal Consultants and Product Owners, setting clear objectives and fostering high performance.
• Manage team priorities and capacity while supporting individual development and career progression.
• Contribute to recruitment, onboarding, and retention of key Practice talent.
• Support complex and strategic opportunities, ensuring solutions, SoWs, and delivery models are viable and aligned with Practice standards.
• Drive adoption of the ESM solution catalogue and reusable components through pipeline reviews and deal assurance.
• Partner with Sales to improve delivery efficiency, client value, and commercial performance.
• Own the regional lifecycle and development of ESM solutions, reusable IP, and AI-enabled capabilities in alignment with the global Practice strategy.
• Act as design authority and drive adoption of repeatable solutions across Consulting, Sales, and Delivery.
• Ensure continuous improvement of the portfolio through delivery insights and collaboration with other Practices.

Benefits

• Training: necessary time and budget to help you develop your skills and continue to build your career.
• Flexibility: offer you the flexibility and support to help you maintain balance across the different pillars of your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed