ESIS Claims Team Leader, AGL

Chubb•Dallas, TX

About The Position

Supervise and direct Claims Representatives investigating and settling claims to provide prompt, efficient, and fair claims service. The role oversees claim assignments, coverage decisions, settlement authority, investigations, reserves, claim resolution, and the performance and development of direct reports. Depending on office size, territory, and workload, the Team Leader may also settle claims directly.

Requirements

At least 7–10 years of Construction, Construction Defect, and Construction Auto claims handling experience.
Strong technical claims knowledge.
Ability to plan, organize, and apply general business and people management practices, supported by management and technical training, college-level coursework, or equivalent related experience.
Ability to lead change by addressing resistance at team and individual levels, and independently evaluate and implement claims management best practices through coaching, training, and mentoring.
Understanding of team-building principles and continuous quality improvement techniques and their application to day-to-day work.
Strong leadership skills, including the ability to coach, develop, and guide team members toward goals and objectives.
Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with internal and external stakeholders at all levels.
Strong analytical and problem-solving skills.
Demonstrated ability to provide consistent, high-quality customer service.
Ability to serve as a positive role model by demonstrating accountability, professionalism, and a strong work ethic.
An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters who do not fulfill license requirements will not meet ESIS’s employment requirements for handling claims; ESIS allows up to four months to pass the adjuster licensing exam and supports independent self-study time.

Nice To Haves

Experience handling claims across multiple jurisdictions.
Adjuster licenses are preferred.

Responsibilities

Review initial claim notices, assess coverage applicability, and screen cases for flow process eligibility.
Determine appropriate next steps for claims with no coverage or questionable coverage.
Assign work to Claims Representatives and, in coordination with the Claim Vice President or Unit Manager, determine and delegate settlement authority.
Retain higher settlement authority as appropriate and refer matters beyond delegated authority to Unit Managers.
Supervise investigations and claim settlement or disposition, ensuring timely contact with insureds and claimants, prompt investigation, and fair resolution.
Establish loss reserves reflecting the company’s probable obligation and review and adjust reserves as needed.
Directly settle claims in some cases, depending on office size, territory, and workload.
Evaluate Claims Representatives’ work on open cases or at regular intervals and provide coaching and guidance to support performance improvement.
Initiate subrogation or recovery actions as appropriate.
For litigated claims, coordinate with Claims Attorneys and direct claim-related activities as needed.
Negotiate and authorize settlements within assigned authority.
Participate in human resources activities for direct reports, including performance evaluations, training and development, salary administration, recruitment, and staffing as vacancies arise.