eServices Management Analyst Sr SWA

Arizona Department of Administration•Phoenix, AZ

5d•$66,000•Hybrid

About The Position

The eService's Management Analyst Senior serves as a dedicated systems management resource for the department’s eService's team, and is responsible for providing technical systems support, advice, development recommendations, and trouble-shooting assistance to team members. Additionally, this role conducts analysis of programs, policies, procedures, systems, practices, and operations, and assists in the development of resource materials relating to system use. This position may be available for remote work within Arizona. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Knowledge of applicable legislation, rules, regulations, standards, and policies
Knowledge of the principles and practices of public administration; emphasis in effective planning, organization, and management
Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation
Knowledge or research methods and reporting techniques used in administrative studies
Knowledge of operational/programmatic structures
Basic understanding of SQL queries and business analysis concepts
Strong verbal, written, and listening communication skills
Strong organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
Strong interpersonal skills and demeanor
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
Ability to work both independently and collaboratively as part of a team
Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Ability to lead a team and create a positive team culture from team members
Ability to learn LEAN concepts, principles and tool
Ability to understand and solve problems by applying advanced analytical skills to include collecting all the relevant information and data needed to address the problem
Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Minimum of five years' experience in tax and/or business systems analysis

Nice To Haves

Bachelor’s Degree in Business, Accounting, Finance, Management, Information Technology, or a related field
Experience in the area of continuous process improvement
Experience in IT methodologies and/or Quality Assurance testing, a plus

Responsibilities

Evaluates existing and proposed administrative policies, procedures, systems, and practices; documents findings, prepares comprehensive reports, and makes recommendations for changes to management
Coordinates implementation of process and system improvements, and develops training materials to provide systems training
Develops or updates functional or operational manuals outlining established methods of performing work in accordance with organizational policy
Evaluates the relevance of existing management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve program or system issues
Provides direct customer assistance, via phone, email, or in-person, regarding the use of department systems
Provides technical system support for internal team members
Develops and maintains internal and external partnerships to promote the objectives of the agency and improve public service
Participates in outreach events on behalf of the agency
Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
Completes all required training in a timely manner.
Participates in assigned work teams as appropriate.
Prepares for and actively participates in 1:1 coaching with supervisor
Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance