Sr Management Analyst

County of Mecklenburg, NC•Charlotte, NC

10d•$76,328 - $95,410•Onsite

About The Position

This position is in the Department of Community Resources and will report to the Sr Strategy & Planning Manager. Duties will include gathering and analyzing data on a departmental level to support strategic planning and operational efficiency. Additional duties will be projects that are assigned from the Senior Executive Team to support decisions that are made at the department level. Additionally, they will assist with dashboard reporting, implementation and maintenance. This position requires on-site support to the Department Monday – Friday. Performs research and analysis for all programs within the Department of Community Resources. This position is responsible for managing and analyzing program data, advising management on program performance and outcomes, and recommending necessary adjustments to department procedures and workflows. The ideal candidate will possess strong analytical skills, oral and written communications skills, and demonstrate proficiency in data governance, data querying, and database management. Experience with Power BI or comparable data visualization tools and the ability to build and maintain reports and dashboards is required.

Requirements

Minimum of four years of experience in a related field
Bachelor’s degree in Business Administration, Public Administration, Statistics, Data Analysis, or a related field.
Combination of relevant education and relevant experience accepted
May require a valid North Carolina or South Carolina Driver's License
May require an Annual Motor Vehicle Record (MVR) check
Advanced proficiency in various computer applications including Microsoft Office Suite.

Nice To Haves

Master’s degree in Business Administration, Public Administration, or a related field.
Minimum of five years of quantitative data analysis.
Strong skills in SQL, Excel, PowerQuery
Knowledge of Health and Human Services programs.
Excellent written and oral communication skills.
Training and experience in applying research methodology and performing statistical analysis.
Strong attention to detail, quality, and accuracy.
Strong analytical and mathematical abilities.
Highly organized and capable of managing complex tasks simultaneously.
Able to establish and maintain positive and effective relationships with customers.
Able to work under minimal supervision.
Knowledge of performance management concepts.

Responsibilities

Conducts research and analysis and advise management on results.
Manage and support internal department program initiatives.
Recommends necessary adjustments to department procedures.
Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives.
Responds to requests from State, County, local municipality government, or community internal/external stakeholders.
Manages various projects aligned with Strategic Business Plan goals.
Gather and organize information about the problem to be solved or the procedure to be improved.
Interviews personnel and conducts on-site observations to determine the methods, equipment, and personnel as needed.
Analyzes financial and other data, including revenue, expenditure, customer, resource centers, and employment reports as needed.
Develop solutions or alternative practices.
Recommend new systems, procedures, or organizational changes.
Make recommendations to management through presentations or written reports.
Confers with managers to ensure that the changes are working.
Assist with implementation and roll-outs of process changes/updates
Manage internal projects and initiatives within the team
Support and manage Departmental workplans
Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism. This includes service on the emergency management team on a two-year rotating cycle.