Escrow Representative

Rhode Island Housing•Providence, RI

6d•$51,896 - $62,276•Hybrid

About The Position

We are seeking a dynamic professional to serve as an Escrow Representative in our Loan Servicing Department. This position is responsible for the accurate and timely filing, maintenance, disbursement, and reconciliation of all escrowed and non‑escrowed accounts. It also manages escrow payment changes resulting from escrow analyses to protect investor and insurer interests. The Escrow Representative in this role will specialize in insurance-related activities, including homeowners, flood, and condominium coverage, while maintaining competency in all escrow functions through cross training. This is a hybrid position based in Providence, Rhode Island, where you will be an integral part of our Loan Servicing team. The role is designed for face-to-face collaboration and direct involvement in our office environment.

Requirements

Minimum three years of mortgage servicing experience with a minimum of two years in escrow administration
Demonstrated knowledge of federal, state, and investor mortgage policies and regulations
Thorough understanding of mortgage servicing systems and electronic vendor reporting systems
Strong analytical and problem-solving skills with an aptitude for figures
Detail-oriented
Ability to work in a multi-project environment and to meet deadlines
Strong computer skills, including basic Microsoft Office tools
Strong communication skills

Nice To Haves

Associate degree in Business Administration preferred
Bilingual ability preferred (particularly Spanish or Portuguese)

Responsibilities

Perform escrow quality control by reviewing and validating escrow line setup for taxes, hazard insurance, and mortgage insurance on new loans.
Conduct escrow analyses triggered by tax rate or insurance premium changes and communicate resulting payment adjustments to borrowers.
Run scheduled annual analyses, verify data accuracy, calculate payment changes, update system records, and issue required borrower notices.
Monitor property and flood insurance compliance to ensure continuous coverage and adherence to investor/insurer requirements.
Submit upfront mortgage insurance premiums accurately and on time to mitigate financial exposure to the organization.
Review mortgage insurance waiver requests in accordance with the Homeowners Protection Act and investor/insurer guidelines.
Process and reconcile tax bills, insurance premiums, and mortgage insurance premiums with taxing authorities, insurers, and mortgage insurance providers.
Investigate and resolve account discrepancies and document findings promptly and professionally.
Communicate with borrowers, tax service providers, and insurance tracking vendors to ensure accurate and timely information flow.
Provide customer service support via phone, written correspondence, and in-person interactions while meeting servicing standards.
Support servicing operations by assisting with special projects, providing backup coverage, and maintaining flexibility during peak workload periods.