Escrow Processor - US Remote

Anywhere•United States,

6d•$21 - $24•Remote

About The Position

This role is responsible for processing payoffs, HOA demands, and other lien-related documentation. The Escrow Processor will proactively monitor outstanding requests, follow up as needed, and escalate delays to protect closing timelines. They will also maintain accurate, up-to-date file documentation and status tracking within required systems. Additionally, the position requires delivering superior customer service to internal market brands and external transaction partners, maintaining organized, compliant, and audit-ready files in accordance with NOC standards and procedures, and effectively managing multiple files and competing deadlines in a high-volume, deadline-driven environment. Support for operational efficiency by adhering to standardized workflows, identifying potential issues early, and escalating concerns appropriately is also a key aspect of this role.

Requirements

Strong ability to comprehend, interpret, and draft clear instructions, correspondence, and memos; excellent spelling, grammar, and punctuation required.
Excellent verbal and written communication skills with strong interpersonal and customer service abilities.
Demonstrated commitment to service excellence and responsiveness.
High level of organization with exceptional attention to detail and accuracy.
Proven ability to meet deadlines, maintain consistent follow-through, and adhere to established procedures.
Comfort working in a fast-paced, high-volume, production-oriented environment.

Nice To Haves

One (1) year of experience in escrow, title, real estate, or mortgage operations.
Familiarity with escrow and title systems, workflow tools, and document management platforms.
Experience handling payoff demands, HOA demands, and common title-related liens.

Responsibilities

Order payoff demands, homeowner association (HOA) demands, and other lien-related documentation.
Proactively monitor outstanding requests, follow up as needed, and escalate delays to protect closing timelines.
Maintain accurate, up-to-date file documentation and status tracking within required systems.
Deliver superior customer service to internal market brands and external transaction partners.
Maintain organized, compliant, and audit-ready files in accordance with NOC standards and procedures.
Effectively manage multiple files and competing deadlines in a high-volume, deadline-driven environment.
Support operational efficiency by adhering to standardized workflows, identifying potential issues early, and escalating concerns appropriately.