Escrow Branch Team Lead

First American•Columbus, IN

5d•Onsite

About The Position

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. Come join our Columbus, IN branch of First American, where we recognize our true worth is our people. We are looking to add an Escrow Branch Team Lead to our growing team. This role involves a combination of leadership responsibilities and Escrow officer related duties.

Requirements

6+ years of directly related escrow officer experience
Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed
Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
Excellent written and verbal communication skills
Customer service focus – passion for promptly responding to customer needs. Values and solicits customer feedback to improve service
Teamwork - contribute to building a positive team spirit and exhibits objectivity and openness to others' views; living our values
High school diploma or equivalent

Responsibilities

Responsible for directing the day-to-day operations of an assigned branch where escrow transactions are done
Act as a neutral third party between buyers and sellers during real estate sales
Manage funds and processes real estate transactions
Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations.
Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions