Escrow Team Lead

Planet • Irving, TX

1d • Onsite

About The Position

The Escrow Team Lead is responsible for handling more complex tasks within the Escrow Department and resolving escalated issues. Ensures compliance with state, federal and investor guidelines as they relate to the Escrow Department. Ensures Escrow tasks, reports and assignments are completed timely and accurately. Manages training of the Escrow Specialists and assists management with performance reviews.

Requirements

• High school diploma or equivalent required
• Minimum three years loan servicing experience
• Demonstrated Leadership skills
• Strong written and verbal communication
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively to meet deadlines and manage multiple priorities
• Highly organized, detail oriented and proactive
• Ability to problem solve and research issues when needed
• Strong math and analytical skills
• Proficient with Microsoft Windows applications

Nice To Haves

• Senior experience strongly preferred

Responsibilities

• Tracks and completes tasks associated with escalated issues in a timely manner.
• Responds to escalated inquiries and customer service requests related to the escrow processes.
• Handles more complex items, performing research, resolving issues and communicating with internal/external clients when needed.
• Monitors all aspects of the escrow process to ensure compliance with all guidelines; Ensures the workflow/priorities are communicated daily to the team.
• Serves as lead for audit exceptions research and resolution.
• Completes necessary audits to ensure transfers, open items and tasks are processed timely and accurately; prepares reports for management.
• Ensures department processes are streamlined to accomplish assigned objectives.
• Assists with project implementation and department procedures.
• Manages training of escrow specialists including new hires, training of new processes and re-training for performance issues.
• Provides management with feedback to assist with employee skill reviews and performance reviews.
• Monitors vendor performance to ensure compliance with business rules and provides reviews to management monthly.
• Miscellaneous duties as assigned.

Benefits

• 3 comprehensive Cigna or Kaiser medical plans
• dental insurance
• vision insurance
• short term and long-term disability insurance
• basic life insurance
• 401(k)
• 11 employer paid holidays
• supplemental benefits to include life insurance, critical illness and accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED