Escrow Branch Manager - Westlake Village, CA

Anywhere•Westlake Village, CA

2d•Onsite

About The Position

We are seeking a highly motivated, high integrity Branch Manager with at least 3 years of management experience. This includes handling incoming escrows from beginning to end and everything in between; managing and coaching the staff; recruiting to grow the branch and/or operation overall; be responsible for all levels of customer care and proactive problem resolution on our files and with staff. He/She will participate in all company and customer meetings as required and keep the staff informed of new company and industry policies and procedures. He/She would work closely with the sales representative and senior leadership to increase revenue and profits, manage expenses, increase partner capture and third party market share. He/She is responsible for opening new escrows and maintaining client relationships to build the branch and supporting the other team players in assisting.

Requirements

Certified Escrow Officer preferred.
Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
All communication (written or verbal) must be handled with proper grammar.
Responsible for maintaining the confidentiality of related Company business.
Communicate effectively, maintain cooperation, and display professional attitude with coworkers and management.
Ability to effectively present information in one-on-one and group situations to other employees of the department.
Work Experience-Escrow Officer background.
5-7 years' experience in an escrow officer position.
Must be comfortable working in a fast-paced, high volume, deadline-oriented environment.
At least 3 years of management experience.

Nice To Haves

Certified Escrow Officer

Responsibilities

Handling incoming escrows from beginning to end.
Managing and coaching the staff.
Recruiting to grow the branch and/or operation overall.
Being responsible for all levels of customer care and proactive problem resolution on files and with staff.
Participating in all company and customer meetings as required.
Keeping the staff informed of new company and industry policies and procedures.
Working closely with the sales representative and senior leadership to increase revenue and profits, manage expenses, increase partner capture and third party market share.
Opening new escrows and maintaining client relationships to build the branch.
Supporting other team players in assisting.
Receipting in buyer's deposits.
Making calls to the buyer and seller for introductions, along with the corresponding agents.
Introducing or giving names of staff so that the parties know whom to contact if she is not available.
Reviewing the sales contract.
Ordering demands.
Processing incoming mail and email.
Updating escrow files.
Reviewing Title Reports and working with title to determine methods to clear exceptions.
Monitoring contingencies/conditions.
Preparing escrow instructions, estimated statements, title transfer documents and all documents necessary to clear exceptions.
Delivering all necessary documents to client.
Keeping in direct contact with agent with weekly report as to the progress of the transaction and what is needed for a complete closing.
Creating a system in the office to make sure each file is in status order so that each person can locate what they need efficiently.
Setting signing appointments for buyer and seller.
Personally handling signings or managing signings with outside signing services.
Preparing file for funding.
Ordering Hazard Insurance.
Balancing and closing file.
Setting up and monitoring recording.
Monitoring lead assistant or other officer to always review the figures before file is completely balanced (referred to as "double audit").
Signing off on check/file ledger after file is balanced.
Printing checks and closing statements after the audit.
Disbursing checks to appropriate parties.
Communicating to parties when the file has closed and when funds will be disbursed.
Requesting title insurance via a policy write-up.
Utilizing all internal escrow support systems to create a high level of productivity and workflow in the office.
Proactively notifying parties immediately if problems arise and working with senior leadership when needed for problem resolution.