Escrow Advisor (Remote- US)

First American•Santa Ana, CA

1d•Remote

About The Position

Join a dynamic team providing best-in-class service and support in the homebuilder/new construction real estate space. At First American, we provide our teams with the support, tools, and technology that they need to ensure that providing unparalleled customer service is your primary focus. We are looking to add an Escrow Advisor to our Homebuilder Services team. In this role, you will support escrow operational staff by setting, communicating, or clarifying the governance of escrow transactions. This includes applicable federal, state, and local laws and company underwriting, escrow, and auditing guidelines. You will act in an advisory role to client groups providing information and training. This role is remote in the United States and may require some travel.

Requirements

High school diploma required
5-7 years as an Escrow Officer or related work experience
Experience in multiple types of escrows such as commercial, bulk, mobile home and new home/subdivision
Strong customer interfacing skills
Ability to communicate professionally, both verbally and in writing
Strong MS Office skills
Strong analytical skills
Strong interpersonal skills
Self-motivated; self-starter
Ability to manage multiple tasks and respond quickly to emergent problems

Nice To Haves

Some college preferred
FAST knowledge preferred

Responsibilities

Consults with and advises Escrow Officers on transactions with how to address unusual circumstances, how to structure, what documents to use and what guidelines to follow.
Stays up to date on new laws, current market trends, and current escrow issues in order to provide appropriate guidance and consultation to escrow officers.
Keeps management informed by reviewing and analyzing reports; summarizing information; identifying trends.
Uses information from communications with escrow staff to report back to advisory group what gaps need to be addressed through training or what guidelines need to be developed and communicated to escrow staff.
Works with training staff to coordinate training.
Audits training and makes recommendations for improvement.
Audits escrow files as requested or manages and administers an escrow audit program for state(s).
Works on special projects as requested such as responding to regulatory inquiries, gathering documentation in response to legal department requests, performing tasks required to close an office (trial balance clean-up) and reviewing and analyzing statistical reports from FAST and other systems.
Acts as FACC SME/Liaison and reports changes in rates to FACC team, tests new rates, monitors requests for fixes.
Acts as FACC Override Report administrator.
Disseminates and reviews override reports to escrow admins.