Escrow Supervisor- Remote

LoanCare•,

3d•$52,400 - $88,000•Remote

About The Position

We are seeking to fill the role of Escrow Supervisor - Remote. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Requirements

High School Diploma or equivalent required.
2-4 years of supervisory experience needed.
Strong verbal and written communication skills.
Ability to work independently and handle multiple tasks.
Working knowledge of escrow functions relating to the mortgage servicing industry.
Ability to successfully prioritize and meet deadlines.
Inquisitive, problem-solver, analytical mind-set, organization skills and excellent follow-up skills.
Possess good written and verbal communication skills.
Ability to provide training, display and instill strong work ethic, and implements best practices.
Data entry and 10 key calculator skills.
Practical use with personal computer including excel, word, power point, and internet research.
Ability to provide clear direction and possess good management skills.
Strong attention to detail; you will use this talent to maintain our quality standards

Responsibilities

Supervise, coach, counsel and develop assigned staff.
Handle administrative functions related to Human Resources, e.g., scheduling, time off reports, performance reviews and disciplinary actions.
Implement and monitor key controls; manage appropriate operational risks.
Regularly review departmental workflows, performance impacts and implementation of new processes and strategies that affect the Escrow Department.
Establish group policies and procedures and recommend strategies and priorities for supporting the SLA deliverables.
Prepare or review various Escrow Department reports, forms, correspondence, e-mail messages, logs, and budget.
Collaborate with other departments to discuss and resolve complex loan issues.
Review and resolve all open client requests within SLAs; provide detailed explanation of resolution.
Review loan data to validate tax, hazard, and other escrowed items.
Research illogical collection amounts, due dates, or large changes in payment.
Document findings by adding notes to the loan.
Process requests received from the mortgage holder, clients, or other departments.
Perform second-review quality checks on work completed, validation of processors research.
Create and review edit reports to identify issues and workflow needs.
Update or create training, procedures, and job aids as needed.
Identify areas for improvement and assist management with action plans
All other duties as assigned.