ERP Support Analyst Co-op (Hybrid) - September 2026

Kardium Inc. • Burnaby, BC

4d • Hybrid

About The Position

By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications. Kardium’s mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe® Pulsed Field System – we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on the market. We have built connections with key opinion leaders who are already using the Globe System and are helping to tell our story. We have obtained FDA approval and officially begun the commercial launch of the Globe® Pulsed Field System. This is a pivotal and exciting time in our journey, as we bring this life-changing technology to patients! As part of the ERP team, you’ll gain hands-on experience managing and resolving support requests, troubleshooting issues, provisioning users, and configuring roles and permissions. You’ll also work with technologies including Microsoft D365 F&O, Azure AD, Entra ID, and SCIM. Please note, this opportunity is a hybrid work arrangement, located in Burnaby, BC.

Requirements

• Background in Business, IT, or Computer Science
• Strong troubleshooting mindset and attention to detail
• Organized, able to multi-task and prioritize
• Clear communicator with users, team members, and vendors
• Comfortable working with helpdesk / ticketing systems (e.g., ServiceNow, Jira, LanSweeper) and identity tools (Entra ID, Azure AD)

Nice To Haves

• ERP exposure (e.g., D365, SAP)
• prior technical support
• ERP operations experience

Responsibilities

• Act as the ERP Helpdesk intake and triage point for users
• Intake, triage, and dispatch tickets to ERP team or vendors
• Clarify requests (remove ambiguity, gather missing details)
• Replicate issues and perform initial troubleshooting
• Resolve simple issues; escalate complex ones within SLA
• Communicate status clearly with users and partners
• Track tickets, maintain documentation, and flag recurring issues

Benefits

• Meaningful Co-op/Intern term experience, working with truly innovative technology and an ambitious team
• Making a Difference: Knowing every day that you are making a difference in people’s lives by helping treat a condition that debilitates millions worldwide.
• Meaningful Work: Gain hands on experience working on projects that make an impact, giving you valuable experience to kickstart your career.
• Team Bonding Events: Connect with peers (of 40+ Co-ops) and participate in fun team activities, social events, and monthly Co-op events.
• Development & Growth: Collaborating with engaged leaders and multi-disciplinary teams who are committed to your success by mentoring and supporting your development and growth.
• Innovative Projects: Be part of cutting-edge projects where you can share your ideas and learn new skills in a fast-paced environment.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 101-250 employees