ERP Project Manager

Agilyx•Saanich, BC

1d•CA$95,000 - CA$125,000•Hybrid

About The Position

Agilyx is seeking an experienced Project Manager to lead customers through the full project lifecycle—from pre-sales through delivery and transition to ongoing support. In this role, you will drive business outcomes, deliver measurable impact, and ensure successful customer engagements. Our ERP implementations follow a structured, waterfall delivery approach. As such, we are looking for a Project Manager with strong experience in customer-facing delivery, business processes, and stakeholder management—rather than a background focused primarily on internal technical projects or Agile projects. In addition to leading new ERP implementations, this role is responsible for managing a portfolio of existing customer projects, ensuring continuity, strong client relationships, and consistent delivery excellence across all engagements. As part of our delivery team, you will collaborate closely with consultants and customers to ensure strong governance, clear communication, and disciplined execution. You will be responsible for managing scope, timelines, risks, and customer expectations while maintaining a high level of customer satisfaction across both new and ongoing projects.

Requirements

5+ years of project or program management experience leading customer engagements and cross-functional delivery initiatives.
Strong understanding of business processes, stakeholder needs, service delivery, and organizational change.
Proven ability to lead complex projects through all phases while maintaining governance and compliance.
Intermediate to advanced knowledge of Microsoft Project and other PM tools.
Skilled in budgeting, forecasting, and variance analysis.
Ability to develop Project Charters, Statements of Work, and detailed project plans.
Expertise in identifying and mitigating risks throughout the project lifecycle.
Strong capability in managing scope changes and enforcing protocols.
Exceptional communication and relationship-building skills.
Experience analyzing RFPs and contributing to proposals and contract development.
Ability to manage multiple concurrent projects in a fast-paced environment
Familiarity with structured project governance and delivery frameworks.
A valid, unrestricted driver's license and willingness to drive for work purposes.
Willingness to align work hours with customer needs across Pacific and Eastern time zones.
Ability and willingness to travel locally, within Canada (travel is minimal).

Nice To Haves

Strong relationship management skills with client representatives and peers.
Creative problem-solving and ability to guide solutions.
Commercial awareness in decisions and communications.
Excellent documentation and organizational skills.
Independent, strategic thinking and adaptability.
Proactive, with a willingness to go the extra mile to ensure customer and project success
Ability to have candid, outcome-focused conversations and in manage challenging situations

Responsibilities

Lead end-to-end delivery of customer projects with a focus on business outcomes, governance, and stakeholder alignment.
Develop and maintain project documentation, including Project Charters, plans, risk registers, and governance structures.
Monitor and control project phases according to approved plans, ensuring timely and successful delivery.
Manage budgets, track variances, and take corrective action promptly.
Identify, document, and mitigate project risks and issues; communicate status impacts to stakeholders.
Manage scope, priorities, and change requests to ensure alignment with customer objectives and agreed deliverables.
Ensure formalized customer acceptance and orderly closure of project phases.
Prepare and review Statements of Work; analyze RFPs to support pre-sales processes.
Assist with customer contract development and identify business development opportunities.
Provide project management services for smaller projects as needed.