ERP Product Owner

Trudell Medical Group•London, ON

5d•Hybrid

About The Position

The ERP Product Owner is a role within the Corporate IT team at Trudell Medical Limited, a company focused on providing patients with medical devices and services that improve their lives. This office-based role offers the option of a hybrid work arrangement, requiring 4 days per week in the London, Ontario office. The ideal candidate will embody values of integrity, respect, continuous improvement, accountability, and teamwork. They will be adept at managing requirements elicitation with diverse stakeholders and handling tasks from multiple concurrent initiatives.

Requirements

Bachelor’s degree in Computer Science, Information Systems or relevant work experience.
5+ years’ experience operating ERP or within the Microsoft ecosystem.
5+ years as a Product Owner, ERP Manager, Business Analyst, or Functional Consultant with hands-on D365 F&O experience.
Deep expertise in one or more F&O modules — Finance, Supply Chain Management, Manufacturing, or Project Operations.
Experience managing an Agile backlog end-to-end in Azure DevOps, ideally within an LCS-managed project.
Strong understanding of core F&O data structures — legal entities, operating units, chart of accounts, item models.
Excellent stakeholder engagement skills, comfortable presenting to CFOs, COOs, and other C-level executives.
Experience with F&O integrations (D365 CRM/CE, Power Platform, Azure Data Factory, third-party WMS, payroll).
Solid understanding of Microsoft's release wave process and how to manage updates in LCS.
Familiarity with D365 F&O licensing models (Finance, SCM, full user vs. activity user).

Responsibilities

Define and own the D365 F&O product vision and multi-quarter roadmap aligned with business objectives.
Continuously evaluate F&O capabilities, ISV solutions, and Power Platform extensions to identify improvement opportunities and deliver them via self-implementation or a delivery partner.
Align ERP strategy across Finance, Supply Chain Management, Manufacturing, and Project Operations modules.
Engage stakeholders across finance, procurement, supply chain, warehouse operations, HR, IT, and leadership.
Facilitate workshops and discovery sessions to translate business needs into actionable F&O requirements.
Manage competing priorities across business units with transparency and clear communication.
Own and maintain a prioritized product backlog using Azure DevOps.
Write detailed user stories, acceptance criteria, and epics aligned to F&O functional areas.
Lead sprint planning, reviews, and retrospectives; remove blockers to keep delivery on track.
Collaborate daily with D365 F&O developers, functional consultants, and solution architects.
Oversee and in some cases deliver F&O configuration, extensions (X++ customizations), and integrations (D365 CRM, Power BI, Azure, eCommerce).
Govern master data standards covering legal entities, chart of accounts, customers, vendors, products, and warehouses.
Manage the release pipeline in coordination with Microsoft's release wave schedule via Lifecycle Services (LCS) / Power Platform Admin Centre.
Ensure solution design balances standard functionality vs. extensions to minimize upgrade risk and technical debt.
Oversee sandbox, UAT, and production environment management through LCS.
Lead, supervise, and mentor team members.
Set clear expectations and provide ongoing feedback to each team member to help maximize their performance and development.
As applicable, mentor and train developers on established processes and solution development activities.