ERP Coordinator

Flow Control Group • South Burlington, VT

5d • Hybrid

About The Position

The ERP Coordinator maintains and supports NetSuite data, processes, and internal users. The role performs recurring ERP data maintenance, investigates website-to-NetSuite discrepancies, maintains master data, manages internal support cases, and assists employees with routine NetSuite questions and troubleshooting. It also creates and maintains saved searches, reports, dashboards, and basic analytics; helps employees follow established procedures; and maintains written operating procedures and reference materials. The coordinator identifies recurring issues and process-improvement opportunities, escalates technical or system-administration changes for review, and communicates work status and outcomes to stakeholders and the NetSuite team.

The position is located in South Burlington, Vermont, with the option to work from home 40% of the time after training is completed. Pay is listed as $26.00–$32.69 per hour.

Requirements

• Strong attention to detail and commitment to data accuracy and consistency.
• Excellent time management and organizational skills, with the ability to independently manage recurring tasks and assigned cases.
• Self-motivated, dependable, and accountable for timely follow-through on assigned work.
• Service-oriented approach and willingness to help coworkers learn and use NetSuite effectively.
• Aptitude for learning business software, ERP transactions, and established operating procedures.
• Ability to create and interpret saved searches, reports, and basic business analyses.
• Clear, professional written and verbal communication and active listening skills.
• Critical-thinking and problem-solving skills, including recognizing when to escalate an issue.
• Ability to document procedures, troubleshooting steps, and work performed accurately.

Responsibilities

• Perform scheduled ERP data maintenance, including item and customer pricing updates, surcharge maintenance, and other recurring updates according to established procedures.
• Identify, investigate, and correct website-to-NetSuite data discrepancies, coordinating with other teams when needed.
• Maintain accurate and complete item, customer, vendor, and related master data; investigate duplicate, missing, and inconsistent records.
• Monitor, claim, prioritize, and manage internal NetSuite support cases, keeping statuses, notes, and communications current through resolution or escalation.
• Assist internal users with routine NetSuite questions, transactional procedures, data corrections, and day-to-day functional troubleshooting.
• Create, update, and maintain NetSuite saved searches, standard reports, dashboards, and basic analytics for multiple departments.
• Help employees understand and follow established NetSuite procedures and best practices, including providing guidance and practical training when needed.
• Maintain and improve written standard operating procedures, data maintenance checklists, and user-facing reference materials.
• Recognize recurring issues and process-improvement opportunities; collaborate with the NetSuite team and escalate technical or system-administration changes for review.
• Communicate progress, outstanding issues, and completed work clearly to internal stakeholders and the NetSuite team.

Benefits

• Medical, dental, and vision coverage
• Competitive 401(k) matching
• Paid time off and holidays
• Parental leave
• Wellness resources
• Employee referral programs
• Broad-based employee ownership program
• Climb Financial Program resources, which may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership
• Access to more than 80,000 learning courses through FCG University
• Career advancement opportunities, cross-functional experience, mentorship, and professional development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed