ERP Business Systems Support and Training Specialist

MAGNETO & DIESEL INJECTOR SERVICE INC • Humble, TX

8h • Onsite

About The Position

The ERP Business Systems Support and Training Specialist plays a critical role in ensuring the effective utilization and continuous improvement of the organization's Enterprise Resource Planning (ERP) systems. This position is responsible for providing expert-level support to end-users, troubleshooting system issues, and facilitating seamless business operations through the ERP platform. The specialist will design, develop, and deliver comprehensive training programs to empower employees with the knowledge and skills needed to maximize ERP functionalities. Collaborating closely with cross-functional teams, this role drives system enhancements and process optimizations that align with organizational goals. Ultimately, the specialist ensures that the ERP system supports business efficiency, data accuracy, and user satisfaction across the enterprise.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, or a related field.
• Proven experience supporting and training users on ERP systems, preferably with at least 3 years in a similar role.
• Strong understanding of ERP modules such as finance, supply chain, or human resources.
• Excellent communication and interpersonal skills to effectively train and support diverse user groups.
• Ability to analyze technical issues and provide clear, actionable solutions.
• Develop and lead enterprise-wide systems training and user enablement programs.
• Train employees on ERP systems, operational workflows, collaboration tools, and cybersecurity best practices.
• Create onboarding materials, SOPs, job aids, and standardized process documentation.
• Support system rollouts, upgrades, and organizational change management initiatives.
• Improve technology adoption, reduce support dependency, and maintain centralized knowledge resources.

Nice To Haves

• Experience with specific ERP platforms such as Business Central or NetSuite.
• Certification in ERP systems or related IT service management frameworks (e.g., ITIL).
• Background in business process analysis or project management.
• Familiarity with database management and reporting tools.
• Experience working in a cross-functional team environment within a large organization.

Responsibilities

• Provide day-to-day technical support and troubleshooting for ERP system users, resolving issues promptly to minimize operational disruptions.
• Develop, update, and deliver training materials and sessions tailored to various user groups to enhance ERP system proficiency.
• Collaborate with IT, business analysts, and department leaders to identify system improvements and implement best practices.
• Monitor ERP system performance and user feedback to recommend and facilitate system upgrades or process changes.
• Document support activities, training outcomes, and system configurations to maintain comprehensive knowledge bases and compliance records.
• Performs other duties as assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level