Business Systems Manager (ERP)

Centerline Logistics Corporation•Seattle, WA

7d•Onsite

About The Position

The Business Systems Manager (ERP) is responsible for end-to-end ownership of ERP business processes and system outcomes, serving as the bridge between business functions and technology delivery. This role ensures that ERP capabilities are aligned to business needs, requirements are clearly defined and prioritized, and delivered solutions are usable, efficient, and adopted across the organization. The BSM plays a critical role in the success of the ERP transformation by driving business process clarity, requirements quality, and user adoption. This position operates within the broader program structure, partnering closely with the Program Manager (execution), Enterprise Systems Manager (architecture/platform), and business stakeholders.

Requirements

Experience with ERP implementations or major system transformations (required)
Strong functional expertise in one or more ERP domains (Finance preferred)
Experience working cross-functionally with Finance, HR, Operations, etc.
Business process design and optimization
Requirements gathering and documentation
Stakeholder management and facilitation
Strong analytical and problem-solving skills
Ability to translate business needs into system solutions
ERP platforms (Microsoft Dynamics preferred)
Business process frameworks (R2R, P2P, H2R, etc.)
Data, reporting, and integration concepts
Familiarity with testing (UAT), release cycles, and system lifecycle

Responsibilities

Own ERP-related business processes end-to-end, define target-state workflows, and drive standardization, automation, and cross-functional consistency.
Gather, refine, and translate business needs into clear requirements, while prioritizing work based on business value, dependencies, and program timelines.
Maintain and manage the ERP enhancement and transformation backlog as the business lead for ERP workstreams.
Support discovery and solution design through requirements definition, vendor evaluation, and participation in key planning activities.
Serve as the primary liaison between business stakeholders and IT by facilitating workshops, driving alignment, and ensuring accountability for system outcomes.
Drive user adoption and operational readiness through training, documentation, change management, and post-implementation feedback.
Ensure ERP processes produce accurate, reliable data and partner with data/integration resources to define requirements, support reporting, and advance governance.