ERP Application Support Analyst, Sage Intacct

MNP•Toronto, ON

About The Position

MNP is redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results. This role strengthens our Managed Services Practice as an ERP Application Support Analyst, Sage Intacct. You will work hands-on with Sage Intacct environments, support a diverse client base, and develop the technical and functional skills needed to grow into a Sage Intacct specialist or consulting role. This role focuses on front-line and intermediate ERP support, with exposure to escalation, problem management, and continuous improvement initiatives. We are open to candidates from ERP, accounting systems, financial applications, or application support backgrounds who are motivated to grow their Sage Intacct expertise. At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority.

Requirements

2+ years of experience supporting ERP, financial, or business applications, ideally in a client‑facing environment
Hands‑on experience with Sage Intacct and a solid understanding of core accounting processes (GL, AP, AR, reporting)
Strong communication and problem‑solving skills, with the ability to explain technical issues in clear, non‑technical terms
Customer‑focused, collaborative team player able to work effectively with Tier 2/3 and operations teams
Well‑organized, detail‑oriented, and comfortable working in a managed services environment with time tracking and documentation
Motivated to grow into a Sage Intacct specialist role

Nice To Haves

Sage Intacct, ITIL, Microsoft 365, and accounting/finance certifications are preferred assets
Bilingual French is a strong asset

Responsibilities

Provide Tier 1–2 application support for Sage Intacct ERP environments
Troubleshoot and resolve client issues related to accounting workflows, system configuration, and application behaviour
Assess issues accurately, document findings, and resolve or escalate as appropriate
Deliver a strong client experience through phone and digital support channels
Collaborate with senior analysts and specialists on complex or recurring issues
Perform root‑cause analysis and contribute to known‑error and problem documentation
Follow established service standards (incident, request, and change processes) within a multi‑client managed services environment
Contribute ideas that improve processes, service quality, and client outcomes