ERP Administrator I

Graphic Products•Beaverton, OR

About The Position

The ERP Administrator I supports the administration, maintenance, and improvement of Graphic Products’ Acumatica ERP environment. Under the guidance and oversight of senior IT staff, this role provides first-line user support, assists with system configuration and security, performs testing, maintains documentation, and supports data quality and system integrations. Working with IT and business users, the ERP Administrator I helps resolve system issues and ensure the ERP environment supports company operations effectively, reliably, and securely. The role works with Accounting, Manufacturing, Sales, Operations, and other departments to understand ERP-related processes, gather requirements, identify process improvements, and translate business needs into configuration or enhancement requests. It also supports user and security administration, data imports and exports, reports and data extracts, testing and change implementation, user training, and the maintenance of procedures and knowledge articles.

Requirements

Basic knowledge of ERP systems, databases, or business applications.
Strong analytical, troubleshooting, and organizational skills.
Strong attention to detail and data accuracy.
Effective written, verbal, and customer-service skills.
Ability to clearly document technical and business processes.
Proficiency with Microsoft Excel and Microsoft 365.
Ability to learn Acumatica and related business systems.
Ability to manage multiple assignments and work with technical and non-technical users.
Associate or bachelor’s degree in Information Technology, Information Systems, Business, Accounting, or a related field, or equivalent education and experience.

Nice To Haves

Experience with Acumatica or another ERP platform.
Familiarity with SQL, data imports, APIs, or system integrations.
Exposure to accounting, manufacturing, inventory, purchasing, order processing, or warehouse operations.
Experience with reporting or business-intelligence tools.
Previous help desk, application support, internship, or business-systems experience.
Analytical problem-solving, customer-service orientation, technical curiosity, clear documentation and communication, business-process and data-quality awareness, organization and prioritization, and the ability to work independently and collaboratively while learning and accepting increasing responsibility.

Responsibilities

Assist with daily Acumatica ERP administration and support under senior IT staff guidance.
Provide first-line functional and technical support, troubleshoot issues, resolve routine problems, document findings, and escalate complex issues.
Assist with system configuration and routine administrative changes; identify recurring issues and improvement opportunities.
Create and maintain authorized ERP user accounts and assist with roles, permissions, access reviews, and security requirements.
Work with business departments to understand ERP processes, gather and document requirements, identify process improvements, and translate needs into configuration or enhancement requests.
Test ERP configurations, enhancements, integrations, and updates, including validation and regression testing; help users test changes affecting their processes.
Support implementation and adoption of approved changes, ERP upgrades, and improvement projects.
Help maintain accurate and consistent ERP data; assist with imports, exports, validation, and data flows between Acumatica and connected systems.
Help maintain data standards across business applications and assist users with ERP reports, inquiries, and data extracts.
Use Excel and other tools to analyze and validate data, and develop knowledge of ERP database structures and relationships.
Maintain procedures, configuration records, troubleshooting notes, and knowledge articles; document recurring problems and resolutions.
Create instructions for common ERP processes, assist with user training, and promote consistent system practices.