ER-Triage Technician/Assistant - Veterinary

MSPCA-Angell Careers•Boston, MA

5d•Onsite

About The Position

The ER-Triage Technician or Assistant is responsible for working collaboratively within the Department of ER/Inpatient Services and with the other services throughout the organization. The Triage Technician will work primarily alongside emergency departments. However, they are also responsible for building and maintaining strong working relationships with the front desk staff. The ER-Triage Technician or Assistant works collaboratively with the front desk staff and the E/CC staff to provide the highest quality of triage to our clients. They are very empathetic to the clients during the highly emotional time of seeing their pet in pain or distress. They will also work very closely with the front desk to help educate the staff about the triage process and what basic parameters are. The ER-Triage Technician or Assistant must have outstanding interpersonal skills. They must be reliable, independent, and able to work in a dynamic and fast paced team environment while maintaining a positive and enthusiastic attitude. In addition to exhibiting effective communication skills amongst the staff, the Triage Technician must also be able to directly communicate with the guardians of the Angell patients. The Triage Technician will be involved in training staff.

Requirements

Certified Veterinary Technician (CVT) required in order to be hired as a Technician.
At least 3 years of veterinary technician/assistant experience required.
Knowledge of clinical testing, procedures, protocols, medical terminology, animal handling, and medical math calculation.
Clear communication is essential to relaying veterinary clinical information to our clients and other hospital staff in a confident, clear manner.

Nice To Haves

1 year of experience in an emergency setting preferred.
Experience with Avian & Exotics preferred.

Responsibilities

Performing a physical exam on companion and exotic animals (avian, reptiles, and small mammals such as rabbits and guinea pigs).
Performing duties including phlebotomy, intravenous catheterization, obtaining a urine sample via cystocentesis or catheterization, blood pressure measurement.
Explaining processes in an effective and efficient manner, answering questions knowledgably and improving an owner’s understanding of the care his or her pet is being given.
Training staff.