ER Registrar (PRN, Days)

Community Health Systems•Hattiesburg, MS

About The Position

The ER Registrar manages patient intake and registration processes in the Emergency Department. The role gathers and verifies personal, insurance, and medical information; maintains accurate and confidential patient records; and provides customer service to patients and families. The ER Registrar supports efficient department operations through accurate documentation, insurance verification, and communication with clinical and administrative teams. The position registers patients for emergency services, explains and obtains required consent forms, verifies insurance coverage and eligibility, and collects co-pays or deductibles when applicable. It also supports patient identification, paperwork processing, arrival notifications, and communication during emergency codes. The role requires regular and reliable attendance and compliance with applicable policies and standards.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to appropriately manage sensitive and confidential information.
Effective interpersonal skills for working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of customer service experience.

Responsibilities

Greet patients and families professionally and compassionately.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details, updating patient records as needed.
Obtain patient or appropriate family-member signatures on required consent and authorization forms, explaining each consent before it is signed.
Document when a patient cannot sign or when a family member signs, and obtain nursing sign-off when the patient is unable to sign.
Verify insurance coverage and eligibility, identify proper insurance plan codes, and capture information needed for billing and prompt payment.
Collect applicable patient co-pays or deductibles and inform patients of financial obligations.
Help patients understand insurance requirements and address insurance-related questions.
Compile paperwork for timely retrieval and processing of patient visits.
Place an armband on each patient before the patient leaves the department to support identification throughout the stay.
Notify the department, physicians, or other appropriate personnel of a patient's arrival.
Follow up with physicians or ancillary departments when a patient has been waiting for an extended period.
Maintain communication with key personnel during emergency codes and alert the facility when emergency plans are in place.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with policies and standards.