ER Registrar

WVU Medicine

About The Position

Performs administrative and clerical duties to manage patient registration and patient financial obligations. The position gathers and enters patient demographic, billing, and insurance information, supports registration and billing workflows, handles patient payments, and assists with scheduling and order validation. Work takes place in a high-volume, fast-paced environment and involves continual interactions with patients, medical staff, and support staff.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in accordance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize and reference information from written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communications.
Basic knowledge of medical terminology.

Responsibilities

Obtain demographic, billing, and insurance information from patients, family members, or legal guardians; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide patients with information about insurance, bill payment, and hospital procedures.
Complete managed-care pre-certification and authorization responsibilities when needed.
Prepare consent forms, privacy notices, and other registration paperwork, and obtain required signatures, including electronic signatures for consent to treat and financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient-liability payments; issue receipts; and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and the cash drawer as needed, and follow up on accounts indicated by system flags.
Initiate screenings, obtain information needed for coverage, and complete appropriate paperwork as needed.
Perform medical-necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check that orders are complete and validate orders against scheduled services.