ER Registrar - Nights (Wed - Sat)

Community Health Systems Professional Services Corporation•Las Cruces, NM

2d•Onsite

About The Position

The ER Registrar manages patient intake and registration processes in the Emergency Department at Mountain View Regional Medical Center. The role gathers and verifies personal, insurance, and medical information; maintains accurate and confidential patient records; and provides high-quality customer service to patients and families. The registrar supports efficient department operations through accurate documentation, insurance verification, and communication with clinical and administrative teams. This is a full-time night-shift position: Wednesday from 12:00 a.m. to 6:00 a.m. and Thursday through Saturday from 6:00 p.m. to 6:00 a.m. The workplace is Mountain View Regional Medical Center, 4311 E Lohman Ave, Las Cruces, NM.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to handle sensitive and confidential information appropriately.
Effective interpersonal skills for working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of customer service experience.

Responsibilities

Greet patients and families professionally and compassionately.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details, updating patient records as needed.
Obtain required consent and authorization signatures and explain each form before it is signed.
Verify insurance coverage and eligibility and capture information needed for billing.
Collect applicable co-pays or deductibles and inform patients of their financial obligations.
Help patients understand insurance requirements and address insurance-related questions.
Document when a patient cannot sign consent forms or when a family member signs, and obtain nursing sign-off when the patient cannot sign.
Verify insurance and identify appropriate insurance plan codes to support accurate and prompt payment.
Compile paperwork needed for retrieval and processing of patient visits.
Place an armband on each patient before they leave the department to ensure identification throughout their stay.
Notify the department, physicians, or other relevant personnel of patient arrivals and follow up when a patient has been waiting for an extended period.
Communicate with key personnel during emergency codes and alert the facility when emergency plans are in place.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.