ER Registrar - Nights (Wed - Sat)

Community Health Systems•Las Cruces, NM

1d•Onsite

About The Position

The ER Registrar manages patient intake and registration processes in the Emergency Department at Mountain View Regional Medical Center in Las Cruces, New Mexico. The role gathers and verifies personal, insurance, and medical information; maintains accurate and confidential patient records; and provides high-quality service to patients and families. The ER Registrar supports efficient department operations through documentation, insurance verification, and communication with clinical and administrative teams. This is a full-time night-shift position scheduled Wednesday from 12:00 a.m. to 6:00 a.m. and Thursday through Saturday from 6:00 p.m. to 6:00 a.m.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to handle sensitive and confidential information appropriately.
Effective interpersonal skills for working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of customer service experience.

Responsibilities

Greet patients and families professionally and compassionately.
Register emergency services patients and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details and update patient records as needed.
Obtain signatures on required consent and authorization forms and explain each consent before it is signed.
Verify insurance coverage and eligibility and capture information needed for billing.
Collect applicable co-pays or deductibles and inform patients of their financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Document when a patient cannot sign consent forms or when a family member signs, and obtain nursing sign-off when the patient cannot sign.
Identify the proper insurance plan codes to support accurate and prompt payment.
Compile paperwork for timely retrieval and processing of patient visits.
Place an identification armband on each patient before the patient leaves the department.
Notify the department or physicians of a patient's arrival and follow up when a patient has been waiting for an extended period.
Communicate with key personnel during emergency codes and alert the facility when emergency plans are in place.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with policies and standards.