ER Registrar (PRN, Evenings)

Community Health Systems Professional Services Corporation•Naples, FL

About The Position

The ER Registrar manages patient intake and registration in the Emergency Department. The role gathers and verifies personal, insurance, and medical information; maintains accurate and confidential patient records; and provides high-quality service to patients and families. The registrar supports efficient department operations through accurate documentation, insurance verification, and communication with clinical and administrative teams.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to manage sensitive and confidential information appropriately.
Effective interpersonal skills when working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of customer service experience.

Responsibilities

Greet patients and families professionally and compassionately.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details, updating patient records as needed.
Obtain signatures on required consent and authorization forms, explaining each consent before it is signed.
Verify insurance coverage and eligibility and capture information needed for billing.
Collect applicable co-pays or deductibles and inform patients of financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Document when a patient cannot sign consent forms or when a family member signs, and obtain nursing sign-off when the patient cannot sign.
Identify proper insurance plan codes to support accurate and prompt payment.
Compile paperwork needed for timely retrieval and processing of patient visits.
Place an armband on each patient before they leave the department.
Notify the department, physicians, or other relevant personnel of a patient's arrival and follow up if the patient is left waiting for an extended period.
Maintain communication with key personnel during emergency codes and alert the facility when emergency plans are in place.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.