ER Financial Coordinator, AESC

Ethos Veterinary Health • Parker, CO

2d • $22 - $24 • Onsite

About The Position

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 emergency veterinary hospital offering expertise in seven specialties. As our team continues to grow, we are looking for motivated, positive, and compassionate individuals to join us. We’re seeking a detail-oriented ER Financial Coordinator to ensure accurate invoicing, support payment collection, and guide clients through available payment options. This role also plays a key part in auditing invoices, tracking trends, and supporting the medical team through strong financial oversight. The purpose of the Financial Coordinator is to accurately capture and charge/invoice for goods and services and assist with the collection of payment; including educating clients on payment options (Care Credit, Scratch Pay, Pet Insurance, etc.). The Financial Coordinator uses established accounting practices to consistently account for discounts and write-offs to improve accounting and auditing. The Financial Coordinator audits closed invoices for reporting/education and identifying trends and opportunities. This role is a support function to the medical team.

Requirements

• High school diploma or equivalent.
• 1 year of Work Experience in Customer Service, Billing/Invoicing, Booking Keeping, Auditing or a related field.
• For internal candidates: 6 months of CSR or Assistant experience at AESC will be considered fulfilling this requirement
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Nice To Haves

• 1 year of work experience in human or veterinary medicine (CSR, Veterinary Assistant, Medical Assistant, Medical Receptionist, Medical Assistant, Coder, etc.)
• Work experience utilizing an Electronic Medical Record
• Work experience in Customer Service

Responsibilities

• Reviews invoices each morning and compares to treatment sheet and medical record; updates invoices to accurately capture services/goods provided.
• Maintains knowledge of hospitalized cases, deposited collected and outstanding balances.
• Calculate current charges vs. deposits, calculate daily balance, communicate financial updates, and collect payments.
• Answer financial questions and assist owners with payment options (Care Credit, Scratch Pay, Pet Insurance)
• Communicate client’s financial concerns to DVM and/or technical team, or lead.
• Finalize invoice prior to discharge and ensure the invoice accurately captures works performed.
• Collect payments and communicate with medical team that payments have been received
• Applies discounts within delegation according to established accounting practices.
• Identifies system opportunities to improve charge capture (billing triggers, bundles, processes, etc.)
• In real time, enters charges for outpatient ER cases on behalf of DVM or staff as directed through “green sheets” or other forms of communications.
• Follows the technician or DVM estimate approval discussion with payment collection in real time with ER clients.
• Performs monthly or weekly financial audits of historical billing
• Creates reports of findings and/or data as requested by AESC Leadership
• Provides coaching and education of audit results and requests
• Assist as needed for accounts receivable and collections
• Financial audit and reporting of Smart Flow, ezyVet and medical records

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Matching
• Employee Assistance Program (EAP)
• Generous paid time off, including: Sick Days, Vacation Days, Bereavement Leave
• Referral Program
• medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED