ER Compliance Specialist II (Remote)
About The Position
The Employee Relations Compliance Specialist II is a mid-level role that provides advanced support across Corporate, Distribution Center, and Retail environments, focusing on complex employee relations matters and compliance initiatives. This position is responsible for independently managing sensitive compliance cases such as escalated attendance and background check issues, workplace misconduct and shoplifting prevention violations. Conducts leadership-level exit interviews and fitness-for-duty assessments, and partners closely with Legal, Compliance, and HR to ensure consistent policy enforcement and mitigate organizational risk. A key component of the role involves analyzing employee relations data to identify trends and inform proactive strategies, as well as contributing to the development and refinement of workplace policies and procedures. Additionally, the role integrates technology into ER practices by managing the ER ticketing system, training Vera (the AllVoices AI assistant), and leveraging artificial intelligence tools such as OpenAI and Microsoft Copilot to enhance documentation, reporting, and case management.
Requirements
- Mid-level role providing advanced support
- Focus on complex employee relations matters and compliance initiatives
- Independently manage sensitive compliance cases (escalated attendance, background checks, workplace misconduct, shoplifting prevention violations)
- Conduct leadership-level exit interviews
- Conduct fitness-for-duty assessments
- Partner with Legal, Compliance, and HR
- Analyze employee relations data to identify trends and inform proactive strategies
- Contribute to the development and refinement of workplace policies and procedures
- Manage the ER ticketing system
- Train Vera (AllVoices AI assistant)
- Leverage AI tools (OpenAI, Microsoft Copilot) for documentation, reporting, and case management
- Operates with significant autonomy
- Exercises advanced judgment in escalated cases, risk assessment, and trend analysis
Nice To Haves
- Experience with Shoplifting Prevention & Response (SPR)
- Experience with Fitness for Duty (FFD)
- Experience with AllVoices, Ticketing, UKG, CMS, Tableau
- Experience with AI tools such as OpenAI and Microsoft Copilot
Responsibilities
- Lead compliance-related investigations, including Shoplifting Prevention & Response (SPR) and Fitness for Duty (FFD), and assist with ER investigations outside of normal scope as needed.
- Analyze reporting from AllVoices, Ticketing, UKG, CMS, Tableau, and other systems to identify trends and draw meaningful insights for ER leadership and cross-functional partners.
- Manage escalated attendance matters and background checks requiring advanced review, exercising independent judgment and risk assessment.
- Manage the Ticketing system, ensuring canned responses, guidance documents, and resources are current and accurate.
- Assist with exit interviews for leadership-level roles, document feedback, and provide input into trends analysis.
- Support training and development of Vera (AI assistant), ensuring effective prompting, accuracy, and responsible use of AI tools.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401k plan
- Paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays)
- Paid sick time up to 80 hours per year
- Annual discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
